E-commerce Customer Service Assistant Job in MyRunway

E Commerce Customer Service Assistant

Woodstock, WC, ZA, South Africa

https://www.mncjobs.co.za/company/myrunway

Job Description

At our core, we're all about giving our customers a journey they'll actually enjoy. If you thrive in a fast-paced, problem-solving environment, keep reading!

Your Mission:

As our Customer Service Assistant, you're not just answering calls and emails -- you're the champion of our customer experience. This isn't your typical call centre gig with scripts and monotone greetings. Here, you get to think on your feet, solve problems creatively, and leave every customer interaction better than you found it.

What You'll Be Doing

Engaging with customers across multiple channels, including email and phone Handling day-to-day customer queries with confidence and care Working closely with internal teams to resolve order issues and follow-ups Processing refunds and returns accurately and efficiently Keeping records up to date and tidy Supporting the wider Customer Service team with admin and ad hoc tasks that keep things running smoothly

You'll Thrive If You

Enjoy structured admin work and take pride in accuracy Can juggle multiple tasks without dropping the ball Stay calm, solutions-focused, and friendly under pressure Communicate clearly and professionally Are comfortable using spreadsheets and digital tools

You Bring:

2+ years in customer service, retail, or hospitality (you've been around the block) Matric? Yes. Bonus if you've got a diploma or degree, but personality > paperwork

This role is perfect for someone who loves organisation, enjoys being part of a supportive team, and gets real satisfaction from helping customers have a great experience. If that sounds like you, we'd love to hear from you.

Runway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Job Types: Full-time, Permanent

Application Question(s):

What is your current or most recent salary? (CTC) What is your salary expectation for this role? (CTC)
Experience:

customer service: 2 years (Preferred)
Location:

Woodstock, Western Cape 7925 (Preferred)
Work Location: In person

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