Job Description

Position Summary

The E-Commerce Channel Owner is responsible for managing, growing, and nurturing relationships with key retail and/or e-commerce partners. They ensure client satisfaction, develop strategic account plans, drive sales growth, and support brand visibility.

Key Responsibilities:

Account Management:

Serve as the primary point of contact for designated e-commerce accounts.

Build and maintain strong, long-lasting relationships with clients, proactively understanding their business needs.

Coordinate closely with internal teams (operations, logistics, and catalogue management) to ensure efficient execution of client requirements.

Ensure stock availability, accurate pricing, and alignment of promotional campaigns with client needs and inventory strategy.

Ensuring timely and professional communication with clients, addressing queries efficiently and maintaining compliance with all merchant SLA metrics

Sales Growth:

Develop and implement strategic account plans to achieve revenue targets.

Identify and pursue upselling and cross-selling opportunities based on product assortment.

Monitor sales performance, analyse trends, and adapt strategies to maximise opportunities for growth.

Catalogue and Marketing Coordination:

Support product listings, ensuring accuracy and optimal visibility.

Ensure product content, images, and descriptions align with brand guidelines and effectively drive customer engagement.

Ensure all product listings are fully compliant with merchant platform guidelines and SLA metrics, including image, content, category, and policy requirements

Brand Representation and Market Intelligence:

Ensure brand presentation across e-commerce accounts aligns with the company's strategy and guidelines.

Conduct market analysis, monitor competitor activities, and propose proactive strategies to maintain competitive advantage.

Reporting:

Prepare and present regular sales forecasts and performance reports to management.

Track and report KPIs such as sales targets, growth percentages, new account acquisitions, and client retention rates.

Qualifications and Skills:

Bachelor's degree in Business Administration, Marketing, E-commerce, or related fields required.

2-5 years' experience in sales, e-commerce account management, or related digital commerce role.

Proven track record of achieving or exceeding sales and growth targets.

Excellent interpersonal, communication, and negotiation skills.

Strong analytical and problem-solving abilities.

Digital marketing, data analysis or project management related certifications are a plus.

Proficiency in MS Office (especially Excel), CRM software, and familiarity with e-commerce platforms.

Personal Attributes:

Customer-focused mindset.

Proactive, driven, and results-oriented.

Effective team player with strong collaborative skills.

Adaptable and responsive to rapidly changing market dynamics.

Job Types: Full-time, Permanent

Work Location: In person