Job Description

Matie Shop

The Stellenbosch University Matie Shop is the official merchandise store of Stellenbosch University. This unit resides outside the traditional University framework in a spin out company, Factory 209 (Pty) Ltd, which is 100% owned by SU (Stellenbosch University). We are the official buyers and distributors of all SU branded apparel, gifting and accessories.

Are you a young, energetic, ambitious, and well-organized individual with a passion for e-commerce retail? We are looking for a detail-oriented, proactive administrative assistant to support both our online and in-store customers. We pride ourselves on excellent customer service, seamless operations, and a dynamic team that thrives in a fast-paced environment.

As an e-commerce administrative assistant, you will play a key role in supporting our online and internal sales operations. You will work closely with sales, warehouse, buying department, and the E-commerce manager, ensuring that our platforms run smoothly from order processing, stock allocation, returns and refunds, and customer inquiries.

Key Responsibilities and Duties.

Manage and process online orders via WooCommerce. Dispatch orders using our preferred courier companies. Ensure all orders are picked, packed, and shipped, ensuring a maximum 2-day turnaround. Process returns and refunds accurately and efficiently. Assist walk-in internal customers with sales and product service. Process quotes timeously and orders efficiently and accurately. Follow up on customer collections to ensure punctual and complete handovers. Conduct and record product DIMS (dimensions) and weights, uploading accurate data to the CIN7 inventory management system. Process all GRV's (goods received) into the warehouse on CIN7, maintaining up-to-date and accurate stock data. Load supplier invoices and credit notes when applicable. Assist buyers with general administrative duties when required. Perform general administrative tasks to support e-commerce and internal sales operations. Assist with the Point of Sale (POS) when needed. Track and purchase monthly office consumables, ensuring cost efficiency and availability.

Requirements:

Grade 12 / Matric or equivalent qualification NQF 4 Proven experience in e-commerce, retail, or administrative support. (min 2 years) Proven experience in customer service. Strong computer literacy in all Microsoft Office applications, especially Excel. Excellent organizational and multi-tasking skills. High attention to detail and data accuracy. Strong written and verbal communication skills Ability to work independently and meet deadlines. Flexible and Adaptable. Fluent in English and Afrikaans.
Please submit your resume for Sefora Mokone attention f209recruitment@sun.ac.za. If you do not hear from us within 2 weeks of the closing date, please consider your application unsuccessful.

Job Type: Full-time

Pay: R8000,00 - R10000,00 per month

Ability to commute/relocate:

Stellenbosch, Western Cape 7600: Reliably commute or planning to relocate before starting work (Required)
Education:

High School (matric) (Required)
Experience:

e-commerce, retail, or administrative support.: 2 years (Required)
Work Location: In person