Job Description

Vacancy: Duty Manager
Location: Kempton Park, Johannesburg
CTC Salary: R 23 719 pm
Benefits: 16.5% Provident fund contribution (Employee)
Would be required to work overtime/shifts.
Minimum Requirements
Qualifications
Diploma in Supply Chain Management or equivalent (NQF Level 5)
Experience
Minimum of 2 years' working experience in the Airline or Freight industry
Functional Training
Customer Service Training
Report Writing
Discipline in the Workplace
Supervisory/Management Training
Winfreight (Operations and Finance)
Regulated Training
Dangerous Goods Category 6
AVSEC Level 3
Airside Induction Training
Live Animals Regulations Training
Lithium Ion Batteries Handling
Infectious Substances Handling
Perishable Cargo Handling
Human Factors Training
Safety Management Systems Training
Environmental / Other Conditions
Must be available for shift work during operational hours (may require overtime)
Available to travel nationally when required
Valid driver's licence and own transport
Behavioural Competencies
Professional and positive appearance and attitude
Strong customer service orientation
Self-motivated
Good time management
High attention to detail
Emotional intelligence
Skills
Strong administrative skills
Effective planning abilities
Clear and professional communication
Excellent time management
Strict adherence to policies and procedures
Proficient in English comprehension
Computer literacy
Primary Responsibilities & Duties
Main Purpose of the Job
To manage day-to-day cargo operations by allocating resources for freight movement within the Air Cargo network and maintaining on-time performance to ensure safe and efficient operations.
Customer and Supplier Service
Maintain a helpful, positive, and friendly attitude toward customers to enhance customer satisfaction
Keep clients informed about cargo status through regular communication with branches and divisions
Collaborate with departments to resolve client concerns and improve customer experience
Safety and Security
Conduct daily security briefings and submit records to senior management
Enforce compliance with Occupational Health & Safety regulations and the company's policies
Identify and report suspicious, undeclared, or misdeclared cargo per Dangerous Goods and security standards
Report suspicious acts to law enforcement as needed
Ensure staff display permits and wear PPE at all times
Promote hazard awareness and safe practices using signage and briefings
Ensure evacuation signage is visible and brief staff on evacuation protocols
Log all non-conformances in the IQSMS system before end of shift
Investigate incidents and implement preventative measures based on quality or management feedback
Equipment Serviceability Inspections
Conduct daily equipment inspections to ensure safe operational use
Ensure completion of warehouse equipment checklists and manage serviceable/unserviceable items
Liaise with service providers for quotations and coordinate purchase order processing with the Branch Administrator
Report unserviceable electronic equipment to superiors or IT department for immediate attention
People Management
Compile and submit monthly rosters in line with labour regulations
Manage leave applications and shift change communications
Schedule and monitor employee participation in regulated training
Ensure personnel are present and stationed as rostered
Track attendance and punctuality
Maintain discipline in line with the company's disciplinary code
Delegate tasks effectively and manage operational staff performance per shift
Cargo and General Operations
Conduct daily staff briefings on operational expectations
Compile and share shift reports with senior leadership
Monitor cargo acceptance and ensure compliance with Security and Acceptance standards
Ensure correct processing of cargo (accurate weights, dimensions, and screening)
Handle cargo discrepancies efficiently and implement corrective actions
Check flight files for completeness and audit readiness
Investigate customer complaints and airline issues with full reporting
Manage smooth handover processes between shifts
Maintain cleanliness of the branch including the acceptance areas, warehouse, and surrounding premises