Job Description

Location: Kempton Park, Johannesburg
Salary: CTC+/- R23 000 pm
Benefits: 16.5% Provident fund contribution (Employee)
Shifts: Would be required to work overtime/shifts.
BEE candidates
Main Purpose of the Job
To manage the day-to-day cargo operations by allocating resources to the movement of freight within the network and maintaining an on-time performance to ensure safe and efficient operations.
Minimum Qualifications

• Diploma in Supply Chain Management or equivalent (NQF Level 5) (Essential)

Minimum Experience

• Minimum of 2 years working experience in the Airline or Freight industry (Essential)

Functional Training

• Customer Service Training
• Report Writing
• Discipline in the Workplace
• Supervisory/Management Training
• Winfreight (Operations and Finance)

Regulated Training

• Dangerous Goods Category 6
• AVSEC Level 3
• Airside Induction Training
• Live Animals Regulations Training
• Lithium Ion Batteries
• Infectious Substances
• Perishable Cargo
• Human Factors Training
• Safety Management Systems Training

Environmental / Other Conditions

• Available for shift work during operational operating hours; may be required to work overtime
• Available to travel nationally when required
• Driver's License and own transport

Behavioral

• Professional and positive appearance and attitude
• Customer Service oriented
• Self-motivated
• Time management
• Attention to detail
• Emotional intelligence

Skills

• Administrative skills
• Planning skills
• Communication skills
• Time management skills

Customer and Supplier Service

• Maintain a helpful, positive, and friendly manner when dealing with customers to provide an optimal customer experience, driving up customer satisfaction.
• Keep clients informed of their cargo whereabouts by maintaining open and frequent communications with branches and divisions within the company, enhancing the customer experience.
• Engage with relevant departments to address client concerns, rebuilding and improving client relationships while maintaining professionalism.

Safety and Security

• Conduct daily security briefings on each shift and submit discussion points with a list of attendees to senior management.
• Identify non-compliance areas and enforce corrective measures to comply with occupational health and safety regulations and the company policies.
• Report suspicious, undeclared, and miss-declared cargo related to Dangerous Goods regulations and the company security standards.
• Report suspicious activities immediately to law enforcement to address deviations from security regulations.
• Ensure staff displays permits and wears Personal Protective Equipment (PPE) to comply with Airport Authority standards.
• Promote hazard awareness and steer clear of demarcated areas using signs and signals to keep employees and visitors aware of hazardous areas.
• Check that evacuation signage and documents are visible in demarcated areas and brief employees on evacuation protocols.
• Report non-conformances daily on IQSMS system and investigate incidents, implementing preventative measures based on recommendations from the Quality Department and/or Senior Management.

Equipment Serviceability Inspections

• Ensure daily inspections to evaluate the effectiveness of the company equipment and mitigate any injury risks.
• Manage warehouse equipment inspection checklists, identifying serviceable and unserviceable items, and report findings to Management for action.
• Engage with service providers to obtain quotations for repairs, then hand over to Branch Administrator for Purchase Orders and follow up on timely completion.
• Report unserviceable electronic equipment to superior and/or IT department for immediate attention.

People Management

• Compile monthly rosters ensuring employees are scheduled according to Department of Labour's regulated hours and employment conditions.
• Submit monthly rosters to senior management, and communicate leave requests and shift changes.
• Schedule employees for regulated training to ensure compliance with aviation regulations.
• Conduct shift checks to ensure personnel are at their assigned stations.
• Monitor employee time and attendance to ensure punctuality.
• Maintain discipline based on the company's disciplinary code.
• Delegate and manage operational workers, resolving any deviations promptly.
• Monitor employee performance per shift to ensure optimal performance.

Cargo and General Operations

• Conduct daily briefings with staff to outline expectations for smooth operations.
• Compile daily shift reports and forward them to senior management to inform about operational performance.
• Submit monthly rosters to senior management for pre-planning purposes.
• Monitor cargo from customers to ensure it is processed correctly, meeting all security and acceptance criteria.
• Ensure staff handles cargo in line with standards, including capturing correct weights and dimensions and ensuring 100% screening and X-ray procedures.
• Address discrepancies promptly, report to clients and management, and implement corrective actions to avoid complaints.
• Check that Flight Files are complete with all regulated documentation required for audits.
• Investigate customer complaints and airline issues, providing complete reports with findings and recommendations.
• Ensure smooth shift handover processes, ensuring staff adherence to procedures.
• Maintain cleanliness across the branch, including acceptance areas, back operations, and exterior warehouse areas.