Dutch Customer Service
Job Description
Job Title: Dutch-Speaking Customer Service Representative
Location: Cape Town /Onsite
Employment Type: Full-Time
About the Role:
We are looking for a Dutch-speaking Customer Service Representative to join our dynamic support team. In this role, you will assist Dutch-speaking customers via phone, email, and chat, ensuring top-tier service and resolving inquiries efficiently and professionally.
Key Responsibilities:
Handle customer queries and complaints in Dutch across multiple communication channels (phone, email, live chat)
Provide accurate information on products, services, and policies
Investigate and resolve customer issues in a timely and effective manner
Maintain up-to-date knowledge of company products and procedures
Log and track customer interactions using internal systems (CRM/ticketing tools)
Collaborate with internal teams (technical, sales, logistics) to resolve customer concerns
Follow escalation procedures when needed
Meet or exceed performance targets (quality, response time, customer satisfaction)
Requirements:
Fluency in Dutch and English (written and spoken) -- essential
Previous customer service experience is a strong advantage
Excellent communication and interpersonal skills
Tech-savvy with the ability to quickly learn internal systems
Strong problem-solving abilities and a customer-first mindset
Ability to work in a fast-paced, multicultural environment
Willingness to work shifts, including evenings or weekends
Skills Required
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Job Detail
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Job IdJD1543078
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned