Job Description

We are looking for a Documentation Controller who thrives in a fast-paced export environment and takes pride in delivering compliant, accurate documentation within strict timeframes.
As the Documentation Controller, you will be responsible for managing end-to-end export documentation processes, ensuring compliance and accuracy across every shipment.
Your Duties Will Include:

• Opening shipment files on internal systems and uploading all supporting documentation
• Accurately capturing and maintaining consignee and shipment instructions
• Ensuring that final file covers are received prior to vessel sailing
• Submitting shipping instructions to shipping lines within required deadlines
• Preparing, processing, and submitting export documentation including:

• PPECBs
• Phytosanitary certificates
• Certificates of Origin
• EUR 1, Form A, and Cargo Dues
• Ensuring that completed documentation is correctly uploaded and available on systems
• Maintaining accurate and up-to-date shipment records, including notes on costs and delays
• Completing additional invoice instructions, Form 7s, and related documentation within 30 days of vessel departure
• Liaising with clients to obtain all required documentation and provide guidance where needed
• Communicating with third-party service providers, such as shipping lines, Customs, PPECB, Chambers, and courier partners
• Managing documentation exceptions, queries, and escalations efficiently
• Adhering strictly to documentation KPIs and service-level requirements
• Handling a minimum annual volume of 600 containers (complexity dependent)

Qualifications & Experience:

• Grade 12 (essential)
• Diploma in Shipping, Clearing & Freight Forwarding, Logistics, Distribution, or a related field (advantageous)
• Minimum 2 years experience in Freight Forwarding and Logistics
• Proven experience handling export documentation, preferably wine and dry cargo
• After-hours availability is essential

Systems & Technical Skills:

• Working knowledge of Google Workspace and Excel
• Experience with Inttra, Wine Online, and customs procedures
• Strong ability to read, interpret, and verify shipping documentation
• Fast learner with the ability to adapt to new systems and processes

Traits & Competencies:

• Exceptional attention to detail and accuracy
• Strong organisational and time-management skills
• Resilient and able to perform under pressure
• Proactive communicator with a client-service mindset
• Able to manage multiple stakeholders in a dynamic, deadline-driven environment
• Team-oriented, with the ability to support colleagues when required

Why This Opportunity?:

• Join a reputable and established logistics operation in the export market
• Work in a professional, structured environment with clear KPIs and accountability
• Gain exposure to high-volume, complex export shipments
• Opportunity to grow within a specialised freight forwarding team
• Stable role within a fast-moving and essential industry

How to Apply:
If you are a meticulous Documentation Controller with export experience and a passion for logistics excellence, apply now.
For more opportunities within Freight Forwarding, Logistics, Supply Chain, and Operations, visit:

Skills Required