Job Description

Job Summary

Duties / Responsibilities

• Financial Responsibilities

• To assist despatch expenses remain withing set budget and no unnecessary overtime is incurred
• Monitor human errors - no more than 3 per employee per month
• Assist with weekly and month stock takes
• Assist with variances being resolved within 24 hours and 0% stock losses occur
• Customer Responsibilities:

• Provide timeous and constructive feedback to internal and external customers on issues arising
• Guarantee queries are handled immediately and resolved within 24 hours
• Resolutions found for re-occurrence and SOP updated within 24 hours
• Action weekly check to ensure all customer tyres are delivered
• Action issues and resolve within 24 hours
• Immediate investigation and action taken on tyres being returned
• Action tyres for re-delivery once resolved within 48 hours
• Operational Responsibilities:

• Confirm tyres inspected at final inspection - pattern, repairs, quality of product and tyre details vs job tickets
• Confirm tyres are checked vs IBT and quality check done at depatch exit
• Stock tyres moved timeously and weekly floor list done
• Confirm no tyres leave despatch floor without an IBT number
• Confirm tyres are moved off despatch floor timeously to the correct branch and CCF lines
• Make certain invoices are checked vs tyres throughout the day
• Undertake that job ticket numbers are checked vs invoices to ensure details are correct
• Control the movement of tyres for preloading to the dedicated area in despatch
• Make sure timeous loading takes place on arrival of vehicles

1 hour standing time * Control the check of quantities prior to loading of vehicle

• Make sure invoices marked xe2x80x9con rimxe2x80x9d , tyres are fitted to rims
• Verify trip sheets are signed by both loading supervisor and driver prior to departure of vehicle
• Ensure stock truck is available daily and stock to stores are moved timeously as per SOP
• Management of inside and outside despatching area
• Manage the investigation on issues and see through from start to finish
• Initiate rep and customer satisfaction through quality feedback methods ie email, telephone call.
• Find solutions to stop re-occurrence of issues
• Mare sure feedback is given to Top Management once resolved.
• Learn & Grow Responsibilities:

• Confirm weekly despatch meetings are held and minuted
• Conduct disciplinary action as and when needed
• Exercise Despatch SOP at all times
• Create a daily learning culture through xe2x80x9con the jobxe2x80x9d training when handling queries, challenges and issues
• Ask the correct questions when interviewing
• Correct onboarding process to be followed at all times
• Make sure correct and thorough training is given and recorded
• Check despatch areas are clean and maintain a high standard of cleanliness as per SOP
• Check tools are cleaned weekly and gauges calibrated
• Check that tyres are packed neatly by close of shift daily

Requirements

• Grade 12
• Dispatch Experience 5+ years
• Supervisory Experience 2+ years
• Basic IR and HR knowledge
• High level of English Literate
• Able to Work under pressure.
• Able to work every Second Saturday
• Able and have transport to work overtime as is reasonably required.
• Attention to details and highly organised.
• Reliable Transport
• Knowledge or working experience on Sage Evolution and Sales Forces would be an advantage.
• Good basic understanding of Excel is required

Cre8work!

Recruiter

OR

Job Mail