Job Description

Director of Account Management - GautengEyeCarePro leads in optometric web marketing for North American practices. Our global experts in Web Development, SEO, Social Media, Marketing, Sales, and Customer Support handle daily digital marketing for clients. Now, we're hiring a skilled Director of Account Management for our Customer Experience team. In this role, you will be responsible for overseeing a team of account managers and ensuring our accountc managers are elevating the client experience. You will work closely with our clients to understand their needs and develop strategies to help them achieve their business goals.Managing a team of account managers and providing guidance and supportBuilding and maintaining strong relationships with our clientsUnderstanding our clients' business objectives and developing strategies to meet their needsCollaborating with cross-functional teams to ensure the successful delivery of our servicesMonitoring and analyzing client performance metrics to identify areas for improvementProviding regular reports and updates to senior managementTo excel in this role, you should have a proven track record in account management and a deep understanding of the [department_name] industry. You should be a strategic thinker with excellent communication and leadership skills.If you are passionate about building strong client relationships and driving business growth, we would love to hear from you. Join our team at EyeCarePro and make a meaningful impact in the [department_name] department.Minimum of 5 years of experience in account management2+ Years of experience managing a team of account managers - a mustDemonstrated leadership skills and success managing a teamProven track record of successfully managing client relationshipsStrong communication and interpersonal skillsExcellent problem-solving and decision-making abilitiesAbility to work independently and collaboratively in a fast-paced environmentProficiency in using CRM software and other relevant toolsStrong organizational and time management skillsAbility to analyze data and provide strategic recommendationsExperience in the Eye Care industry is preferred

JTJ Group