Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accorxe2x80x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



Position Scope:

The Director of Talent & Culture will oversee the day-to-day operations of the Talent & Culture function across the Mantis Collection portfolio. This position is also responsible for the design and implementation of the brandxe2x80x99s Talent & Culture strategy to position Mantis as an employer of choice in the local and international market. This position will be based in Cape Town.

Responsibilities:

Administration

• Guide management to formulate and fairly implement appropriate human resources policies and procedures.
• Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives of Accor and the Mantis Collection.
• Responsible for preparing the annual Human Resources Business Plan ensuring the objectives fully addresses the business objectives of the relevant Mantis Collection hotel and needs of the employees.
• Ensure all practices are complete, in keeping with local legislation.
• Route documentation to relevant offices in a timely manner.
• Overseeing the timely and confidential management of employee data.
• Ensure that all departments have a complete set of Departmental Operations Manuals, which are annually reviewed to reflect current standards of performance.
• To ensure that an efficient and accurate filing system, both manuals as well as electronically is always maintained.
• To ensure steps to curtail absenteeism and disciplinary issues and take necessary and timely legal action when required.
• To ensure adherence / compliance of relevant legal statues/returns.
• To ensure that employee facilities are maintained and cleaned to Accorxe2x80x99s standards of operation, including the Employee Restaurant, Locker Rooms, and Clinic etc.

Operational

1. Recruitment and Selection

• To maintain a systematic recruitment and selection process, maintaining a database of internal and external candidates for Accor employment, whereby the primary focus is to provide development opportunities and promotions from within the company, with external recruitment as back up.
• To establish an effective external recruitment procedure to obtain the best talents in the marketplace at competitive, but responsible remuneration packages.
• To ensure that the external recruitment takes place through batches so that the new joiners are properly inducted into the system, along with the Orientation Programme.
• Ensure that the hotel adheres to approve staffing levels, job titles and organisation structure in accordance with Accorxe2x80x99s payroll initiatives.
• Ensure that s, Employee Specifications and Task Lists are correctly administered and recorded in employeexe2x80x99s personal files.
• Recommends suitable employees for inter-company transfers and maintains regular communication with identified candidates.
• Ensure recruitment and advertising reinforces the corporate identity, projects a professional image and is used as a last resort.
• Represents hotel in meeting government requirements, coordinating with Department of Manpower, Department of Immigration, Hygiene and Health authorities.
• Maintains close relationship with academic institutions and hotel schools.

2. Manpower Planning

• Coordinate and update Manpower Plans ensuring that adequate succession planning is in place to satisfy turnover requirements.
• Manages hotel Evaluation and Appraisal processes.
• Coordinates and approves transfers and promotions at Guest Services & Operations Support and Team Leader level ensuring hotel moves towards Zero Based Staffing Guide.
• Review Manning requirements every year before the Business Plan exercise in line with the Business strategies.
• To continuously question the ideal mix of Full Time, Contract and Outsourced employees in each Department.

3. Compensation and Benefits

• Research competitive compensation and benefits packaging, benchmarking costs, ensuring the hotel remains competitive.
• Coordinate and approve the annual review of organisation charts and benefits grids.
• Administer annual salary review proposals ensuring equality and fairness.
• Manage HR computer systems to effectively manage payroll.
• Manage employee insurance programmes.
• Coordinate Change of Status processing to ensure accurate payroll reporting.
• Manage leave liability in accordance with established policy following the scheduler system.

4. Personnel

• Ensure close and professional relationships are established and maintained between management, employees, Accor representatives, other Hotels, government officials and the local community.
• Represent management in dealings and disputes.
• Ensure open communication and transparent management style.
• Ensure consistent and fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviours.
• Ensure that an effective Communications Programme is implemented that maximises employeexe2x80x99s awareness of our objectives, philosophy, and operating concepts.
• Effectively communicate core values and behavioural standards to all levels of staff.
• Develop a complete package of employee collateral and learning aides to ensure a high level of professional and personable conduct in keeping with accepted standards.
• Ensure the effective dissemination of corporate materials.
• With the Training Manager plan and publish Annual / Monthly / Quarterly Consolidation Plan and Electronic Newsletter.
• To counsel employees on career prospects, job related and personal matters, discipline etc.
• To administrate and supervise the Hotel employee recognition programs as outlined in the Policies and Procedures
• To ensure robust Exit Management system
• To take employee feedback through Accor talk along with the General Manager and employee feedback surveys.
• Take an active involvement in the Welfare, Safety, Development and Well-being of employees providing advice, counselling and truthful, diplomatic feedback.
• Provide sufficient training and development opportunities to ensure subordinates are confident, well trained and professionally equipped to deal with the demands of their function.
• Ensure high standards of personal presentation and grooming, positive guest interaction and respect shown to colleagues for all employees under your supervision.
• Prudently balance the management of resources and standards of service to meet the financial goals of the hotel and the guest expectations levels of our guests.
• Respond to changes as dictated by hotel, industry and company.
• Exercise responsible management and positively representing the hotel management team and Accor.

Qualifications

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.

Education and Experience:

• Bachelor's degree in Human Resources, Business Administration, or related field required.
• A minimum of five years of human resource management experience preferred.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

MANTIS