Job Description

Key Performance Areas:

• Digital Transformation Strategy 20%
• Business Process Optimisation 20%
• Data and Document Management 20%
• Organisational Change Capability 20%
• Manage Internal IT department 20%

Competency Requirements for Position
Knowledge:

• Knowledge of global telecommunications industry
• Knowledge of digital landscape:

• Infrastructure technologies
• Data management (big data, cloud, web solutions)
• Program management
• Competitor activity

Skills:

• Business process optimization
• Systems design and analysis
• Integration and risk management
• Agile software development
• Solid project management
• Organizational change capability
• Skill in managing cross functionally
• Excellent presentation and communication skills

Behavioral:

• Systemic (end to end) thinker
• Excellent leadership and management skills
• Ability to influence business stakeholders
• Analytical, problem solving skills
• Decisive
• Results driven
• Stress tolerant

Minimum Qualification:

• Degree in Information Technology or equivalent in business administration
• Project design and management qualification (Agile)

Minimum Experience:

• More than 5 years technical project management experience within a complex environment
• Proven track record of successful implementation of digital transformation projects essential.

Other Requirements:

• Willing to work overtime if required
• Must have own transport
• Valid passport

Job Grade:

• D4

Key Stakeholder RelationshipsInternal

• Cross functional stakeholders engaged in improving win rate and business efficiency.

External

• Suppliers and various system platform providers (SAP, QlikView, LMX, Jurumani, Fresh Service). Customer engagement as needed.

Key Performance Areas & Indicators
Digital Transformation

• Develop digital transformation strategy to deliver differentiated customer experience of the companies value proposition - Increased new and existing business - Clear deliverables and time lines
• Drive technology change program; i.e. design, develop and implement digital transformation solutions

Successful delivery of work streams - Within agreed timelines and budgets

• Assist Exco to make investment decisions in technology and provide best value for money, within agreed budgets - Cost effective purchasing of hardware, software and support - Robust service level agreements in place
• Maintain up to date knowledge of ICT landscape as well as market trends and competitor activity - Provide thought leadership, recommendations and direction

Business Process Optimisation

• Identify, prioritize and implement opportunities for process improvement and /or business re- engineering - Improved business performance - Cost effective, streamlined solutions
• Determine when incremental process improvement is sufficient and when radical process reengineering is necessary - Fit for purpose, cost- effective solutions - Successful integration with legacy systems, if applicable)
• Develop digital transformation documentation i.e. business processes, policies and procedures - Policies developed, maintained on intranet - Ensure compliance to new processes

Data Management

• Analyze quantity and quality of data and determine the data needed before and post digital transformation - Eliminate unnecessary data or duplication of data
• Evaluate and optimize work processes, systems and people which create data - Employees trained - Data quality monitored and improved
• Analyze and develop a Company wide document management solution - Understand needs and standardize on single solution

Organisational Change Capability

• Ensure digital transformation is understood at an operational level across departments aligned to the Customers needs - Effective change management & communication
• Demonstrate advanced planning and organisational skills in a technical environment - Break down silos, embed end- to-end systemic thinking
• Organise steering committees of relevant stakeholders for digital projects - Minutes of meetings and follow up on action steps
• Enable users to adapt to new technology and use of software - Training and ongoing end user support

Manage internal IT department

• Manage the companys internal IT department - Support and improve the internal IT systems within agreed budgets
• Identify skills required to drive digital transformation

JobPlacements.com