Job Description

Company DescriptionAt Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.Join our powerful and diverse team at Jellyfish as an Account Manager and contribute to our global network of experienced individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management. Reporting to the Client Partner, you will create impact within our Client management capability.As an Account Manager at Jellyfish, you will nurture client relationships, ensuring smooth execution of client projects, and driving measurable outcomes. Acting as a strategic partner, you will confidently collaborate with teams to deliver seamless execution, optimize processes, and uphold the best client management practices. Your role will include maintaining data integrity, developing insightful briefs, and engaging clients with success stories and expertise.Your primary responsibilities will include:

• Be a primary point of contact for assigned brands, channels, or projects, ensuring clear communication and understanding of client goals and how our work delivers on those objectives.
• Develop and help develop insightful briefs that align with client goals and oversee their successful execution
• Understand Jellyfish best practices and coordinate across capabilities autonomously, including project management and billing to facilitate smooth task completion and the best service delivery.
• Support the client team by independently implementing everyday fundamental requirements (such as client playbook updates, supporting with meeting notes, Salesforce data accuracy, tracking of client commercials etc.) within our client management function
• Understand one or more Jellyfish offering and have a prioritized plan for developing expertise in other areas, including our innovative AI solutions.
• Maintain at least one certification from a necessary partner.
• Nurture client relationships by engaging them with key events, webinars, success stories, and case studies to strengthen their connection with Jellyfish

Qualifications

• 3+ years of expertise in a similar role, working with paid search, analytics and SEO projects beneficial. An understanding of the Google technology stack is desirable.
• Business and commercial acumen: Proficiency in confidently presenting to clients, selling upsell opportunities.
• Familiar with working in an agile environment and handling prioritised tasks simultaneously.
• Client-centric - You'll love getting to know your clients, are confident with C-suite level engagement, and developing long-lasting relationships and adding value to their business.
• Analytics & Reporting - You'll be a whizz at using data and market insights to inform decisions and develop business strategies.
• Process Improvement - You seek and implement solutions to automate processes across.
• Team Collaboration - You'll be great at collaborating with team members to achieve common goals, valuing and respecting diverse contributions.
• Problem Solving - When faced with a problem, you collaborate with the appropriate people to evaluate different options find practical solutions.

Additional InformationJoin Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.xf0x9fx92xb0 Reward: You'll be eligible to join our discretionary annual bonus scheme.xf0x9fx92xab Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.xf0x9fx93x88 Growth, Your Way: Accumulate one paid day each month (2 hours per week) for self-development and access to LinkedIn Learning with unlimited online coursesxf0x9fx91xaa Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers. We also provide xc2xa31000 (or equivalent) towards courses for returning primary caregivers to support your transition back into work.Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to .#LI-HybridJellyfish will give preference to Employment Equity candidates in accordance with the company's Employment Equity Plan and it's Affirmative Action measures.

Jellyfish