Job Description

The Digital Coordinator will play a key support role within Dermalogica South Africa's Digital Hub, working across ecommerce operations, digital content, customer service, and light development tasks. This junior role will ensure seamless day-to-day execution by handling website updates, retailer content checks, and first-line customer queries, while also assisting with technical troubleshooting, minor front-end updates, and QA testing.


This position is ideal for someone detail-oriented, proactive, and eager to grow into either ecommerce management or front-end development within a fast-paced digital team.

Key Responsibilities

Customer Service

Respond to customer queries via email, chat, or other digital platforms in a professional and brand-aligned manner. Support resolution of order, delivery, and product enquiries in collaboration with logistics and operations teams. Monitor customer feedback and escalate recurring issues to the Digital & Ecommerce Manager.

Website & Ecommerce Support

Upload and update product listings, promotional banners, and campaign assets on the Shopify website. Assist with merchandising updates, ensuring accuracy of product categorisation, pricing, and promotions. Perform QA testing for new site updates, CRO experiments, or campaign launches. Support execution of onsite content (landing pages, PDP enhancements, promotional mechanics).

Retailer & 3PI Support

Coordinate digital content (banners, copy, imagery) for retail partners. Conduct regular QA checks on retailer websites and 3PI platforms to ensure Dermalogica content is up-to-date, consistent, and brand-compliant. Report issues or opportunities for improvement to the Digital & Ecommerce Manager.

Junior Development Support

Assist with light front-end coding tasks (HTML, CSS, JavaScript) under the guidance of the Head of Digital. Make small theme adjustments or styling changes within Shopify 2.0. Troubleshoot and escalate bugs, layout issues, or app conflicts. Support integrations of third-party apps and testing of new features. Learn and adopt best practices in responsive design and accessibility.

Digital Marketing & Content Support

Assist in preparing content for email marketing campaigns, social assets, and retailer newsletters. Support with compiling digital content libraries for internal and external stakeholders. Coordinate and upload assets for CRM flows, working with the Digital Content & CRM Coordinator.

General Digital Admin

Maintain filing systems for digital assets and campaign materials. Support reporting by pulling data from Shopify, Klaviyo, and other platforms when required. Provide ad-hoc assistance across the digital team during peak periods (launches, promotions, events).

Qualifications & Experience Requirements

Diploma or degree in Marketing, Digital Media, IT, or related field (preferred). 1-2 years' experience in ecommerce, digital marketing, or online customer service. Basic front-end development skills (HTML, CSS, JavaScript); familiarity with Shopify or another CMS is a plus. Exposure to Shopify theme editing, Liquid, or app integrations advantageous. Familiarity with CRM tools (e.g., Klaviyo) and Google Analytics desirable. Strong computer literacy (Excel, Word, PowerPoint).

Competencies & Characteristics Required

Technical curiosity:

Eager to learn development skills and solve technical problems.

Attention to detail:

Accuracy in content updates, QA testing, and customer communication.

Organisation:

Ability to manage multiple tasks and priorities effectively.

Customer-first mindset:

Strong communication skills with a focus on excellent customer experiences.

Proactivity:

Willingness to take initiative, learn quickly, and suggest improvements. *

Collaboration:

Works well as part of a team and cross-functionally with marketing, operations, and sales.