Job Description

Digital Commerce: Product Delivery & Release Manager

Purpose Summary

The

Product Delivery & Release Manager

orchestrates multiple releases and dependencies across teams, focusing on timelines, quality and delivery consistency with emphasis on coordinated roll out of digital products.


Plays a pivotal role in the end-to-end delivery and release lifecycle of key product features. Acting as the operational anchor between product strategy and deployment execution, the manager drives dependable

release outcomes

by running a lean, auditable release system and an aligned, cross-functional delivery cadence.

Key Responsibilities

Release Management

Keep leadership informed with concise metrics and risk visibility; align to seasonal/regulatory business needs. Own the

release calendar & policy

, readiness gates, and facilitates

go/no-go

decisions; run the cutover

command center

and rollback/roll-forward plans. Oversee the release lifecycle, ensuring timely and compliant deployments across environments. Coordinate with Product Owners, DevOps, integrated system owners, Architects and Software Engineers to facilitate releases. Consider business readiness as input into the release approval. Operate

CAB-light, audit-strong

: approvals, test/security signoffs, and traceability from Epic Feature Story Change. Maintain a

release risk register

; run pre-mortems and capture lessons into backlogs. Manage exceptions, deviations, and escalations in the release process. Facilitate production validation of each release.

Channel & Stakeholder Communication

Chair and coordinate daily release meetings to ensure visibility, alignment, and issue resolution across teams. Ensure communication and alignment across Back End, Customer App, Picker App, and Web channels regarding outstanding key tickets and trunk merges to maintain release cadence. Chair a

daily release huddle

for visibility and issue resolution; keep

channel

owners synced on scope, merges and impacts. Publish crisp customer/exec comms for major releases and coordinate

continuous production validation

post-release. Guide and support the Release Coordinator in managing and executing releases for relevant features (non-Epics), ensuring proper planning and stakeholder engagement. Ensure continuous production validation is executed and coordinated for production bugs, maintaining operational integrity and customer experience.

Assigned Features Delivery Management

Manage and track cross-functional delivery and dependencies for applicable assigned features across Product, Engineering, Operations, and Tech compliance teams. Support Epic Owners in deployment approach and alignment with business milestones Ensure delivery processes in corporate governance, compliance, and seasonal business requirements. Unblock impediments that prohibit channel-specific releases, ensuring testing and delivery focus aligns with immediate priorities per channel.

Team Leadership

Lead/mentor Release Coordinators (standards, playbooks, on-call rotation, dashboards). Coach Epic Owners on slicing, dependencies, and rollout with feature flags and progressive exposure.

Qualifications & Experience

Degree in Business Management, Engineering or related field - (essential) 4+ years in delivery or release management within a product-led or platform organization. Proven experience in coordinating integrated platform product rollouts and deployments. Experience in custom built software delivery environments. Strong understanding of Agile, SAFe, and hybrid delivery models. Hands on experience with CI/CD, deployment patterns and observability. Excellent organizational, communication, and stakeholder engagement skills. Familiarity with Agile tools (e.g., JIRA, Target Process) and release management platforms.

Key Competencies and Work Ethic

Self-motivated and driven with strong integrity - take accountability for actions and mistakes Independent problem solver and analytical thinker - ability to handle complexity Collaborative partnering - build relationships both internally and externally. Open, honest and direct, is comfortable in giving and receiving constructive feedback. Think and act independently as well as collaboratively. Operational efficiency - someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently, and effectively. Diligently staying on top of the details and understanding how they fit into the big picture. Adapting and responding to change - drive change, deliver results and meet customer expectations. Team leadership and supervision - a positive leader and coach who serves the team and shows an appreciation for the development of team effectiveness and strong customer orientation. Time management - ability to prioritise a high volume of projects simultaneously in a fast-paced unpredictable environment. Identify the urgent & important tasks and priorities to ensure delivery to client and other stakeholders. Innovative and solution-orientated - creating and applying sound judgment and the ability to generate solutions that serve the flow of work and meeting deadlines. Curious, goal-oriented, and highly self-motivated with a passion for driving transformative change. Exceptional communication - approachable with excellent listening skills, adopt a range of communication styles to facilitate successful outcomes within the team and cross-functionally in a matrix structure.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.