Job Description

Closing Date 2023/09/13
Reference Number MMH230710-6
Job Title Digital Administrator
Position Type Permanent
Role Family Sales
Cluster Momentum Life
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Myriad is Momentum's market-leading life insurance product, providing life cover to hundreds of thousands of South Africans. Myriad life insurance policies cover your clients against the risk of dying, becoming disabled or critically ill.

Momentum Myriad is committed to partnering with clients on their journey to success. This belief encapsulates the spirit of success, which is the essence of Momentum. We look for opportunities in every risk and making sure that your clients benefit from the innovative outcomes linked to this, every day. These outcomes not only include comprehensive market-leading products, but also consist of a strong commitment that we will always look for reasons to pay valid claims.
Role Purpose

We are looking for a dynamic person with a passion for enabling clients towards their financial success. This will be achieved through the Digital Administrator by coordinating and supporting the day-to-day operational and administrative functioning within the Momentum Life digital sales team.
Requirements

Matric / Grade 12 or NQF level 4.

Minimum of 2 years insurance sales industry experience.

Must be proficient in Afrikaans and English.

Knowledge on Momentum Life Insurance products and services will be beneficial.
Duties & Responsibilities

Assist stakeholders in the submission of Onboarding applications using the digital channels

Provide all stake holders with trustworthy support to ensure their clients are serviced

Ensure digital capabilities available are used to enable the administration process.

Ensure product house xe2x80x98way of workxe2x80x99 and SLA are adhered

Focus on the quality of instructions received by all stakeholders internal and external

Build and maintain good relationships with various stakeholders so the business can maximise value from these relationships.

Understand stakeholders' problems and challenges and identify ways the business could better address those needs

Interact with stakeholders to manage service offerings, address queries and strengthen their satisfaction with the business.

Identify and report process and system failures and enhancements to improve stakeholder experience

Accurately capture and check new business documentation for errors and completeness

Escalate faults and other housekeeping issues with the relevant stakeholders

Perform all administrative tasks to agreed standards and ensure proper controls are kept for new business applications

Timeously complete all administrative and reporting duties, related to the role within the agreed timeframes

To utilize BPM across all processes and to effectively migrate from AWD (Reporting on errors received according to process)

Ensuring the termination process is adhered too, and ensure all stakeholders are informed

Ensure that the onboarding of stakeholders is seamless and accurate

To accurately perform policy book transfers
Competencies

Adopting Practical Approaches

Making Decisions

Meeting Timescales

Checking Things

Following Procedures

Managing Tasks

Upholding Standards

Producing Output

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan