Job Description

Job Summary

What we are looking for: Digital Account Manager.

Who are we looking for:
We are looking for a Digital Account Manager who is full of energy, loves to talk, and has the ability to influence. In this role, you'll work in a face-paced, dynamic environment where your colleagues will motivate you to hone in on your strengths and grow personally and professionally. Our perfect candidate has a proven track record of achieving a high client retention rate in a digital marketing agency environment, can easily build rapport with people and has a business-growth mindset.

What will you do: As a digital account manager, you will be responsible for developing paid advertising campaigns for high-level clients using social media and digital platforms. Typical tasks will include developing, executin, and evaluating online advertising campaigns, as well as maintaining and developing relationships with clients.

What do you need:

• A minimum of 3+ years experience in solution-selling and account management in a digital marketing agency
• A results-driven mindset and ability to achieve a high client retention rate
• A good knowledge of digital advertising fundamentals (SEO, Google Adwords, and Facebook Ads), with a keen interest in learning more
• Most important is a positive attitude - you see client dissatisfaction as an opportunity, not a burden
• In-depth understanding of client needs and ability to identify opportunities for the client where the company can provide additional value-added services
• Drive customer satisfaction and retention through robust and effective engagement keeping them abreast of the latest and new developments in the digital space
• Proactively manage the client's health of their marketing strategies and problem-solve effectively
• Exceptional interpersonal, verbal and written communication skills in English - a must
• Team player - you are able to collaborate with multiple teams, ask for help when needed and complete tasks as required
• Data-driven - you are able to use data to diagnose client problems and deliver an accurate solution

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