Job Description

Fresh is a solutions-based Advertising and Marketing agency on the lookout for a vibrant Digital Account Director. If you are an authentic individual who is passionate about client service and believes in total commitment to what you do - then this role is for you!

Previous marketing and advertising experience is a must.

Role Overview

As a Digital Account Director, you will act as the central connection between our clients and internal teams, ensuring seamless delivery across integrated campaigns. You will champion through-the-line marketing initiatives, lead end-to-end project execution, mentor and develop team members, and nurture strong, long-term client relationships.

Key Responsibilities

Lead day-to-day client and account management for major clients, ensuring their satisfaction and supporting ongoing business growth.

Manage creative approval workflows, serving as a collaborative link between clients and internal teams while maintaining high creative standards.

Inspire, guide, and support creative teams across brand strategy, identity, above-the-line, and digital and social content.

Build and strengthen client relationships throughout the creative process, offering thoughtful recommendations and strategic direction.

Coach and mentor team members, promoting collaboration, professional development, and high performance.

REQUIREMENTS

Experience and Skills

Proven experience in client and account management within an agency environment.

Demonstrated ability to lead creative projects and navigate multi-stage approval processes.

A strong portfolio of successful integrated campaigns across a broad range of channels and touchpoints, including:

TV, radio, print, OOH

Organic social (all platforms)

Paid media (META, DV360, programmatic, YouTube ads, etc.)

Digital reporting and community management

Managing third party production houses and media agencies.

Strong financial management abilities, including budgeting, forecasting, and oversight of production costs.

Excellent skills in aligning client service and creative teams to ensure clear communication and high-quality output.

Experience mentoring and leading teams.

A passion for creative innovation, emerging trends, and new technologies.

A naturally curious mindset with a strong interest in integrating new channels, data, and technology to enhance consumer engagement.

Knowledge and experience:

Tertiary qualification

Agency experience (5 - 8 years)

Experience in managing high-profile clients and/or large projects (a plus)

Monday.com (a plus)