Job Description

Key Outputs

Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service.

Engineering, ensuring product health and delivering end user acceptance at lower cost.

Ensure improved product health for all products in area of responsibility

Provide support for new product introduction

Present product issues to management

Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.

Provide expert technical support for Warranty resolution and one-hour training sessions

Ensure effective self-management and performance ownership

Ensure resolution of product issues according to Service Letter guidelines

Qualification, Experience and Competencies

Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with


minimum 5 years post-apprentice/learnership experience]


Experience in engine, hydraulic and powertrain component rebuilt will be an advantage.

Demonstrated practical and theoretical training skills.

Sound interpersonal relationship skills.

Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)

Trouble shooting, problem solving and failure analysis skills

Applicable product knowledge

Familiar with the use of Service Technician Workbench

Business communication and presentation skills;

Planning and prioritizing of jobs;

Experience in Technical report writing.

* Applied failure analysis (AFA) and scrap barrel training will be an advantage