Job Description

What We're Seeking: Are you an IT enthusiast who thrives in a dynamic, multi-stakeholder environment? Do you possess a strong knack for troubleshooting and a passion for crafting seamless technical solutions? If you're nodding along, then keep reading!

Essential Skills Requirements:

• You're well-versed in IT Service Management (ITIL) and provide exceptional 2nd level support.
• Customer orientation is your second nature. You're not just solving problems; you're delivering smiles.
• You're a PIC specialist! Problem, Incident, and Change processes are your playground.
• Complexity doesn't scare you. You've conquered many-stakeholder territories with ease.
• Communication is your superpower. You juggle support channels like a maestro.
• Precise execution of ops processes? You've got a reputation for being a meticulous virtuoso.
• IT Platforms are your domain. You have a technical background that's a force to be reckoned with.
• OnCall? Standby? You're the hero who's always ready to save the day.
• Data Portals and Cloud Data Hubs? You've danced with them before.
• SQL, Git, Python 3.7, and more you're a tech polyglot.
• AWS doesn't just stand for Amazon Web Services; it's your second language. IAM, S3, KMS, Glue, Cloudwatch you speak them all.
• APIs and software development are old friends. Business Intelligence? You practically wrote the book.

Advantageous Skills Requirements:

• Learning is your love language. You thrive on mastering our ever-evolving software stack.
• Proactive communication? You're like a technological town crier.
• Agile methodologies (Scrum), Confluence, and Jira? You're in sync with the modern tech world.
• Terraform? You sculpt virtual landscapes with ease.
• AWS VPC Networks, Route53, and more? You navigate the cloud like a seasoned navigator.

What You Bring to the Table:

• You're armed with a relevant IT/Business degree or equivalent experience.
• You've wielded your tech prowess for a minimum of 5 years in Development and Operations.

Your Role and Responsibilities:

• You're the backbone of Snowflake's side Use Cases and Operations.
• Onboarding Use Cases? Consider it done.
• You're the go-to for executing standard service requests and solving permission hiccups.
• Data synchronization jobs? You monitor and reconcile like a tech wizard.
• Cost monitoring reports? You whip them up effortlessly.
• Technical implementations? You're like a digital artisan, crafting M2M authentication, VPC data traffic, and more.
• Integrating Snowflake into Use Case applications? You automate and streamline with finesse.
• Documentation is your forte. Product Depot, YPA, user manuals you've got it covered.
• You're the go-to coach, imparting wisdom to colleagues and users when needed.
• 2nd level incidents? You face them head-on, even if it means tweaking some code.
• Collaboration is your middle name. You liaise with 3rd Level Support, Development, and SaaS vendor teams seamlessly.

What's in it for You:

• Step into a global IT wonderland with cutting-edge systems and processes.
• Embrace a flexible work schedule with a balanced 1960 hours over 12 months.
• Enjoy the best of both worlds: work from home or join us at our modern offices.
• Work hard, play harder we value your work-life balance.
• Hop on the vehicle promotions train with affordable buying or leasing options.
• Dive into a high-energy, motivating environment that's as dynamic as you are.
• Join a global team where collaboration knows no bounds.
• Agile Working Model Methodology? You'll be at the forefront of its application.

Ready to dive into a role that's as multifaceted as you are? Apply now and become a key player in our innovation-packed journey! ?

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