Job Description

Job Summary What We're Seeking: Are you an IT enthusiast who thrives in a dynamic, multi-stakeholder environment? Do you possess a strong knack for troubleshooting and a passion for crafting seamless technical solutions? If you're nodding along, then keep reading! Essential Skills Requirements: You're well-versed in IT Service Management (ITIL) and provide exceptional 2nd level support. Customer orientation is your second nature. You're not just solving problems; you're delivering smiles. You're a PIC specialist! Problem, Incident, and Change processes are your playground. Complexity doesn't scare you. You've conquered many-stakeholder territories with ease. Communication is your superpower. You juggle support channels like a maestro. Precise execution of ops processes? You've got a reputation for being a meticulous virtuoso. IT Platforms are your domain. You have a technical background that's a force to be reckoned with. OnCall? Standby? You're the hero who's always ready to save the day. Data Portals and Cloud Data Hubs? You've danced with them before. SQL, Git, Python 3.7, and more you're a tech polyglot. AWS doesn't just stand for Amazon Web Services; it's your second language. IAM, S3, KMS, Glue, Cloudwatch you speak them all. APIs and software development are old friends. Business Intelligence? You practically wrote the book. Advantageous Skills Requirements: Learning is your love language. You thrive on mastering our ever-evolving software stack. Proactive communication? You're like a technological town crier. Agile methodologies (Scrum), Confluence, and Jira? You're in sync with the modern tech world. Terraform? You sculpt virtual landscapes with ease. AWS VPC Networks, Route53, and more? You navigate the cloud like a seasoned navigator. What You Bring to the Table: You're armed with a relevant IT/Business degree or equivalent experience. You've wielded your tech prowess for a minimum of 5 years in Development and Operations. Your Role and Responsibilities: You're the backbone of Snowflake's side Use Cases and Operations. Onboarding Use Cases? Consider it done. You're the go-to for executing standard service requests and solving permission hiccups. Data synchronization jobs? You monitor and reconcile like a tech wizard. Cost monitoring reports? You whip them up effortlessly. Technical implementations? You're like a digital artisan, crafting M2M authentication, VPC data traffic, and more. Integrating Snowflake into Use Case applications? You automate and streamline with finesse. Documentation is your forte. Product Depot, YPA, user manuals you've got it covered. You're the go-to coach, imparting wisdom to colleagues and users when needed. 2nd level incidents? You face them head-on, even if it means tweaking some code. Collaboration is your middle name. You liaise with 3rd Level Support, Development, and SaaS vendor teams seamlessly. What's in it for You: Step into a global IT wonderland with cutting-edge systems and processes. Embrace a flexible work schedule with a balanced 1960 hours over 12 months. Enjoy the best of both worlds: work from home or join us at our modern offices. Work hard, play harder we value your work-life balance. Hop on the vehicle promotions train with affordable buying or leasing options. Dive into a high-energy, motivating environment that's as dynamic as you are. Join a global team where collaboration knows no bounds. Agile Working Model Methodology? You'll be at the forefront of its application. Ready to dive into a role that's as multifaceted as you are? Apply now and become a key player in our innovation-packed journey! ?

Open Source (Pty) Ltd

Company

OR

Job Mail