Job Description

Job Purpose

As a Desk Controller, you will be the central hub of communication and logistical support for our Line Maintenance Operations. You'll ensure that technicians, flight crews, and support teams have the right information, tools, and resources to keep aircraft moving safely and efficiently. From managing schedules and equipment to updating systems and liaising with internal and external stakeholders, your role is key to maintaining operational flow and customer satisfaction.

Principal Accountabilities

Communicate operational information to flight crew, technical staff, departments, and customer airlines (e.g. parking bays, ETAs, MEL deferments, ETOPS checks, fuel figures, etc.)



Compile and update aircraft schedules, ensuring availability to all relevant personnel



Monitor schedule changes and communicate updates promptly



Arrange aircraft spares and ground handling equipment as needed



Track and record aircraft movements between SAAT Technical and ramp areas



Update maintenance information on web-based platforms for foreign operators



Ensure IT systems and programs required for maintenance and scheduling are operational



Monitor stationery supplies and report needs to the Manager



Perform reasonable requests from the Manager to support operational needs

Qualifications & Experience

A qualified aircraft technician with 2 years post-apprenticeship experience,

OR

An appointed production controller, planner, or aviation storeman with 5 years' experience and a solid understanding of Line Maintenance activities

Knowledge and Skills

Communication (English - verbal & written) Advanced

Microsoft Office & Outlook - Intermediate

Planning & Organising - Advanced

Interpersonal Skills - Advanced

Tactful and team-oriented

Self-motivated and customer-focused

Able to work under pressure and maintain confidentiality

Detail-oriented with strong analytical thinking

Committed to SAA values:

Customer Focus | Accountability | Integrity | Safety | Excellence in Performance | Valuing Our People

Attributes

Skills That Set You Apart

Strong interpersonal and communication skills (verbal and written)

Proficiency in Microsoft Office and Outlook

Excellent planning and organising abilities

Ability to work under pressure and maintain confidentiality

Analytical thinking and attention to detail

Customer-focused mindset with tact and teamwork

Additional Information