Job Description

Job Title: Deputy Operations Manager (Khumani)

Company: Komatsu

Business Unit: South Africa

Division: Operations

Department: Service

Location: Khumani,Kathu Northern Cape

Reference Number:

JOB SUMMARY:

Komatsu Khumani has an opportunity avaiable for an Deputy Operations Manager to join their growing operation in the Northern Cape. We require an individual with strong leadership skills, knowledge of Mining and OEM indutry and a strong technical background.

QUALIFICATIONS:

Trade/B.Tech/B. Degree (Electrical/Mechanical Engineering)

Business related Diploma

EXPERIENCE:

8 years' experience of which 3 years in a leadership role, management of technical staff, business experience with regard to Customer Liaison, Service Level/Contractual agreements, Decision Making and Problem Resolution preferably in mining/construction, Financial Management with regard to profitability and cost control (budgeting, CAPEX)l, Inventory Management and Reporting, proven sound track record with regard to Customer Liaison.

SPECIFIC KNOWLEDGE REQUIREMENTS:

MS Word (Intermediate), MS Excel (Advanced), MS PowerPoint (Intermediate), SAP, Valid Driver's License

COMPETENCIES REQUIRED:

Negotiation, Change Leadership, Strategic Planning, New Product/Service Development, Risk Management, Corporate Governance, Contracts Management, Standards Formulation.

SUMMARY DESCRIPTION OF ROLE:

• Horizon Planning, Human Capital Management, Financial Management, Contracts/Supplier Management, Corporate Governance, Liaison- and Change Management, Continuous Leadership Development.
• Networks, builds and maintains sound business relationships with customers.
• Participates in the unit sales process in support of the Product Sales Representative and in conjunction with head office functions (Marketing & Sales, Pricing, Product Support, Mining department, etc.)
• Monitors market trends and analysis business opportunities with a view to maximising parts and equipment sales potential.
• Monitors and approves steps in the unit sales process and monitors quality of service.
• Resolves critical/complex queries with customer.
• Reports on unit sales vs budget, problems, issues and continuous improvement issues.
• Participates in and approves maintenance planning activities.
• Manages the overall servicing process.
• Manages and assumes accountability for correct job costing information.
• Authorises credit notes and re-work.
• Reports on service, costs and warranties.
• Manages the parts sales process and authorises the parts obsolescence (scrapping) process.
• Checks compliance to stock count policy & procedure and reviews stock reports.
• Checks the safeguarding of assets.
• Monitors issues with emergency- and back orders and resolves bottlenecks and delays.
• Reviews Parts Variance Reports, Credit Note Reports, Parts Obsolescence Reports & makes decisions.
• Collates and reports on parts data - metrics, budget vs actual, problems and issues & availability.
• Plans work and resource allocation in physical warehouse.
• Manages the warehouse function for the branch.
• Assumes accountability for the correctness of data entry with regard to inbound-, outbound- and stock storage and counting activities.
• Manages the Product Support function for the branch.
• Provides feedback to centralised product support on machine trends, data and or other issues which may impact improvements/customer satisfaction.
• Manages and controls expenditure.
• Monitors the quality of supplier services and providing feedback if unsatisfactory.
• Liaises/negotiates with suppliers.
• Reporting to management on branch profitability, plan vs actual and explanations for variances or outstanding issues.
• Maintains and enables a physical environment conducive to productivity and a positive image.
• Manages branch offices and branch assets.
• Monitors the safe usage of company vehicles & assets.
• Conducts regular inspections on offices, buildings, parking areas, warehouses and yards and arranges for maintenance, fixes as required.
• Recommends and obtains approval for upgrades and maintenance.
• Monitors, controls and reports fixed costs vs budget

Komatsu