Job Description

Job Title xe2x80x93 Deputy General Manager Closing Date xe2x80x93 31st March 2023 Our large 5-star luxury game lodge in the Pilanesberg National Park is looking for a strong, hands-on Deputy General Manager with a good understanding of all aspects of lodge operations. We need someone who is energetic, proactive, with a well-developed concept of the importance of providing a world class guest experience. Summary Duties and Responsibilities

• Acts as the second in charge and leading the team in the absence of the GM.
• The Assistant General Manager will assist the GM in development and implementation of property operational standards and initiatives.
• Implement systems and procedure that ensure consistent service delivery in respect of the day to day running of the Lodge.
• Proactively manage guest feedback and ensure that action points are in place with the Heads of Departments.
• Monitor service delivery in all areas of the lodge and identifying performance gaps and ensuring that corrective points are in line.
• Strong ability to train, mentor, develop and continually improve the team.
• Ensure all health and safety compliance standards are met or exceeded and that all necessary functions in this regard are met.
• Oversee lodge conservation and sustainability efforts.
• Performance management and discipline of staff.

Education and Experience Requirements

• Competent all-rounder with knowledge of all lodge operational aspects (Rooms Division, F&B, Maintenance, Finances, HR, Project Management etc.)
• The perfect candidate will have 3 yearsxe2x80x99 experience as Deputy General Manager in a 5-star luxury lodge environment of similar size and complexity.
• Exceptional knowledge when it comes to the Food and Beverage department (Essential).
• Strong personality, highly motivated and strong financial acumen.
• Excellent people skills, good at managing large teams.
• Finer attention to detail and maintaining a guest centric approach in everything.
• Highly presentable with excellent communication skills and balanced emotional intellect.
• 21 days in and 7 days off working cycle.
• Onsite accommodation and R35 000 xe2x80x93 R apply below salary per month.

Should you believe you have all the required qualifications, skills, and a genuine passion and ability to fulfil these roles and add value to our company, please apply by sending your detailed CV and photo.