Job Description

Our client in the Retail Food and Clothing industry is currently looking for a Department Manager Foods, Beauty and Home, in Pietermaritzburg.

Responsibilities:

• To deliver exceptional customer service and maximise selling opportunities through effective people and process management.
• Drive sales and stock management to maximize business profitability.
• Ensure stock integrity by adhering to correct stock management processes (e.g., red flag processes, Never Out of Stock (NOOS), Temporarily Out of Stock (TOOS), shop-keeping disciplines and In-Store Now [ISN]).
• Optimise selling space.
• Effective engagement with planners.
• Launch promotions in line with trading notes and merchandising principles (trading notes and planograms) for a complete customer shopping experience.
• Drive interdepartmental integration e.g., Product Groups, Location planners, Head office and within store (and include Trading Manager).
• Ensure exceptional customer service at all touch points.
• Ensure effective product knowledge within the team.
• Drive replenishment to ensure availability.
• Ensure efficient shopkeeping and house-keeping disciplines.
• Manage customer interactions, complaints and requests.
• Evaluate customer satisfaction reports and devise and implement corrective action plans.
• Manage shrinkage and implement key in-store processes.
• Ensure compliance to Consumer Protection Act.
• Ensure implementation and action outcomes as per shrinkage plans.
• Analyse high/out of tolerance shrinkage lines and develop and implement action plans.
• Ensure effective implementation through red flag processes - formulate action plans, implement and follow up (self-assessment of all compliance processes).
• Analyse reports and trends and implement action plans.
• Print relevant daily/weekly/monthly reports.
• Interpret information and formulate and implement action plans.
• Identify challenges, trends and opportunities to drive continuous improvement (e.g., Business Intelligence (BI), management reports and daily/weekly/monthly packs).
• Manage equipment and the end-to-end stock movement processes in the store.
• Engage with the Distribution Centre regarding stock-related issues.
• Ensure stock accuracy through counts processes and inventory adjustments.
• Drive and control replenishment from the stockroom and holding areas to the floor to mitigate risk.
• Effective and timeous implementation of launches and promotions within guidelines and budget.
• Ensure availability of stock/merchandise to implement launches and promotions.
• Manage non-availability and substitute when necessary.
• Conduct floor walks to ensure implementation guidelines have been adhered to.
• Adhere to store processes.
• Comply with Occupational Health and Safety Act (OHASA) and legal requirements (including hygiene audits).
• Ensure compliance to internal controls (e.g., access and keys).
• Assist with commercial and operational duties (e.g., weekends, days off and power hour).
• Communicate and train employees and contractors on store operational policies.
• Ensure effective resource/workforce planning and management in line with legislation and people policies.
• Lead, develop and retain staff.
• Manage the end-to-end People processes (attract, develop, retain).
• Drive and manage the Integrated Performance Management processes.
• Develop and coach the team.
• Ensure consistent engagement with the team (e.g., Letxe2x80x99s Talk and People Thursday).

• Matric.
• Relevant tertiary qualification advantageous.
• Between 1-3 years of relevant managerial experience.
• Driverxe2x80x99s licence.
• Technological proficiency.

• R210 000 xe2x80x93 R260 000 per annum.

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