Job Description

Our client is a specialist dentall practice in Sandton (Gauteng) and they are looking for a Dental Receptionist. This is a permanent position with working hours 07:30 - 16:30, Mondays - Fridays. The position is available from January 2026.
Requirements

• Grade 12 or equivalent; further training in dental or medical administration is beneficial.
• Previous experience in a dental or healthcare reception role is preferred
• Familiarity with dental terminology and procedures.
• Confidence using dental practice management systems (e.g., SOE, Dentally, or similar).
• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• An understanding and competence in basic accounting

Key Outputs
Duties & Responsibilities

• Welcoming patients with a kind and professional manner, helping them feel at ease from the moment they arrive
• Managing appointments by scheduling, confirming, and adjusting bookings to suit patient needs and practice availability.
• Answering telephone calls and responding to queries with empathy and efficiency, and able to direct them to the appropriate team member.
• Maintaining patient records accurately and confidentially using dental practice software.
• Assisting with payment processing, including collecting fees, issuing receipts, and explaining costs clearly and respectfully
• Supporting patients with forms and documentation, ensuring they understand what's required and offering help where needed.
• Liaising with clinical staff to ensure smooth patient flow and timely preparation for treatments.
• Keeping the reception area tidy and welcoming, with up-to-date reading materials and a calm, professional environment.
• Handling sensitive information with discretion and in line with data protection and patient confidentiality standards.
• Supporting patients who may be medically or emotionally vulnerable, ensuring a safe and respectful environment for all.
• Contributing to a positive team dynamic by communicating proactively with colleagues and supporting a respectful workplace culture
• Managing basic accounting book keeping , monthly creditors and debtors list

Personal Attributes

• Honest and accountable: Willing to admit mistakes, take responsibility, and act with integrity at all times.
• Loyal and aligned: Committed to the values and vision of the practice and takes pride in contributing to its success.
• Warm and empathetic: Naturally kind and considerate, with a genuine desire to make patients feel comfortable and cared for.
• Excellent communicator: Able to listen attentively and speak clearly and respectfully with people from all walks of life.
• Calm under pressure: Maintains a composed and reassuring presence, even during busy or challenging moments.
• Discreet and trustworthy: Handles sensitive information with the utmost confidentiality and professionalism.
• Well-presented and professional, and punctual: Takes pride in appearance and represents the practice with a polished and friendly demeanour.
• Team-oriented: Enjoys working collaboratively and contributes positively to a supportive and respectful team culture.
• Proactive and dependable: Takes initiative, follows through on tasks, and can be relied upon to keep things running smoothly.
• Patient-focused: Always puts the needs and comfort of patients first, going the extra mile to ensure a positive experience.
• Willingness to learn. Curious and observant

Other Information If you are interested in this opportunity and meet the requirements, apply directly by clicking on 'Apply'. Kindly ensure that your profile is complete and up to date. For any online support, please contact our Career Centre: o Free State, KwaZulu-Natal, Northern and Western Cape: T 0219436270 / talent@mhr.co.za o Gauteng, Limpopo, Mpumalanga and North West: T 0219436269 / careers@mhr.co.za
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Skills Required