Job Description

Dental Patient Coordinator (Inside Sales) - DurbanconvertingMEDICAL DEPARTURES INC.JOB DESCRIPTIONJOB TITLE: Sales - DentalSALARY: Maximum 1,200 USD - 1,100 Euro (Based on Experience)Commission 5% from sales performance per month (A minimum target of $1,200 USD per month and no maximum limit (uncapped))BENEFITS100% remote workhealthcare allowance, mobile & internet allowanceunlimited sick & vacation daysmaternity/paternityHIRING STATUS: Contractor (Full Time)PROBATION: 2 months (60 days)LOCATION/BASE Work from home (Following work schedule/shift)About Us:Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.About the role:Dental Departuresxe2x80x99 Sales agents are responsible for helping patients book their dental appointments at our global clinics via www.dentaldepartures.com. Work duties to be carried out remotely in the coordinator's home or work space. Sales agents (Patient coordinators) are available via phone, WhatsApp, live chat, social media and email to assist Dental Departure patients with every aspect of planning and coordinating their global dental care.RESPONSIBILITIES:Convert hot inbound leads received by phone, chat, email, and other communication channels into appointments.Make outbound sales calls (cold calls) through phone/WhatsApp for warm, cold leads from 1,3,6,12 months prior to converting into appointmentsMake outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before the appointment date)Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with those who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)Meet and beat daily, weekly, and monthly sales targetsAccurately document, tag, create follow-up tasks for every interaction with prospects and patients into a CRM toolFollow-up with tasks by meeting/beating established SLAsWork within the agreed shift schedule. (Available to work on weekends.. if required)Answer phone, WhatsApp, email, social media inbound inquiries according to established SLAsActively listen to patients' needs and recommend the right clinic and or promotion to help patients save money and achieve their medical or dental goals.Attend weekly 1-on-1s, team meetings and training and coaching sessions as required.Help build the worldxe2x80x99s largest global medical and dental online agency.ADDITIONAL DUTIES AS REQUIREDAttend regular team meetingsCommunicate with team members via phone, web conference and e-mailWeekend availability, according to shift schedule (5 days on, 2 days off)Early/late availability, according to shift schedulePreventing unsound or unethical business practices.Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.Support the achievement of Medical Departures Inc.xe2x80x99s sales and revenues objectivesHelp build the worldxe2x80x99s largest global medical marketplaceJOB REQUIREMENTS:2-3 years Sales experience.2+ years Cold calling experience (Outbound call is must)Fluent in English (verbal and written) *need-2-have*Ability to handle a high volume of email, phone, chat, social media traffic simultaneously (leads & prospects)Experience meeting or beating sales targetsProven experience being in the xe2x80x98top tierxe2x80x99 of sales performance at your previous employersExtensive technical experience with MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk,Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad,CallTrackingMetrics, tollfreeforwarding) , chat (LiveChat, Olark,Familiarity & knowledge of dental or medical procedures *nice-2-have*Excellent listening and writing skills> 40+ WPM typing abilityTravel savvy - international travel experience *nice-2-have*Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.Ability to work responsibly and productively from a remote home-office environment with good time management.Weekend availability, according to shift schedule (5 days on, 2 days off)Early/late availability, according to shift scheduleEQUIPMENT REQUIREMENT:High speed internet & mobile connectionsReliable computer & mobile device with audio and video capabilitiesAbout Medical Departures Inc.: https://www.dentaldepartures.com/about/Contact: Human ResourcesMariana.gallardo@dentaldepartures.comJob Type: Full-timeSalary: Up to R22,382.70 per monthApplication Question(s):flexibility for working schedule (cover weekends)Experience:sales closer: 2 years (Required)cold calling: 2 years (Required)Language:English (Required)

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