Job Description

Responsible for the smooth running of his/her section in terms of delivery of documents to clients and by supervising all staff at all offices effectively and efficiently and handling Human Capital and their performance which includes their training, recruitment & selection, etc. Effective collection of cash from clients as well as maintain a good client relationship.

Principle Accountabilities and Responsibilities:

Processes and Procedures

Ensure documents are delivered to clients timeously. Ensure all supporting documents are attached as per client requirements. Ensure all payments are allocated timeously. Ensuring that processes and procedures are being followed by staff by supervising the processes within the team.
Effective Communication

Effective communication with internal and external clients, maintain good relationships.
Client Liaison

Attend client meetings at their premises. Regular meetings to be held with clients, between CGM, Debtors Controller and Debtors Supervisor.
Monitor and Maintain Age Analysis

Clients to pay as per agreed terms. To ensure that deliveries of documents are delivered to clients timeously. Monitor age analysis weekly.
Queries

Resolve queries within 24 hours.
HC People and Performance

Effective management of the Team. Staff appraisals to be completed and Performance Development Plans to be created for staff who are not performing. Assistance with recruitment, selection and appointments of candidates ? Ensure Payroll and HR receive the necessary forms for the staff members personal files, deadlines to be met. Training and Development of Staff. Delegation of work to staff and effective management thereof ? Coach, mentor and provide guidance to staff where necessary. Ensure staff are aware of Code of Conduct and Company policies. Drive cost reduction within the team. Facilitate an effective handover process between staff when staff leave the company or go on leave. Hold monthly One on One's with individual staff members in a closed environment. Hold monthly meetings with the team and encourage staff to address issues. Ensure work area is neat and tidy at all times for yourself and your team. Ensure one's "Out of Office" is on when one is not in the office. Advise IT to put on the "Out of office" when one is off sick. Redirect emails to someone else's mailbox if necessary. Knowledge of staff's Job descriptions and ensuring they are adhered to. Drive TTS Vision and Step Up Program to staff. Create a pleasant working environment.
Control Checking

Quality control check supporting documents to be delivered to clients. Monitor the clients card statement every second month to pick up an irregularities. Run the Open Item accounts monthly, monitor and review the outstanding balances. Assist staff where necessary to clear. Ensure consistent and accurate filing and storing of TTS records and working documents.
Manual Swiping and Journal Entries

Ensuring all reversals and declined transactions are processed manually to the card (Amex). Ensure that all Debtors Journal are processed timeously. At month end, there should be no amounts outstanding on the age analysis for Credit Card accounts.
Minimum Risk

Ensure that the company is not at risk for Finance charges. Advise new clients of the interest implications should they pay their card late.
Disputing of Fraudulent Charges with Card Company

To ensure that all fraudulent charges are communicated/ disputes with the relevant card company with 30 days.
Risk and Internal Controls

To ensure that all process are adhered to. To also monitor that all controls and process in place are effective and followed by all staff members. Constantly look out for risk items in your area of responsibility. Report back to management.
Minimum Requirements:

Supervisory/Leadership Course. Accounting Degree or Diploma. Minimum of 3 years of supervisory experience.
Job Types: Full-time, Permanent

Work Location: In person