Debt Review Agent
Woodstock, WC, ZA, South Africa
Job Description
Key Responsibilities:
Sound knowledge of the end to end Debt Counselling Process An excellent understanding of the NCA, Credit Bureaus, Legal terminology, Acts/regulations and how these impact the client's debt review application Computer literacy in MS Office (Word, Excel and Outlook) and good typing skills Good organizational and communication skills Methodical and attention to detail in a high pressurised and deadline-oriented environment Strong problem-solving skills Customer Service Skills
Duties
Resolving queries dealing with: Debt Counsellor / PDA / customers and relevant stakeholders RecklessCredit queries; Client balances and account queries; Payment and debit order refund queries; Reach monetary collection target Keep Debt Review database up to date Draft Certificate of balance and PROPOSAL responses Resolve client questions and queries(short/non-payment)
Key Requirements:
Grade 12 Certificate in Debt Counselling OR Tertiary Qualification (advantageous) Must have 2-3 years' debt review / counseling work experience Be able to work under pressure Computer literate - sound excel knowledge will be an advantage Knowledge of Debt Counselling Systems will be an advantage Fluent in the English and Afrikaans language
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1436269
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWoodstock, WC, ZA, South Africa
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EducationNot mentioned