Job Description

The Debt Review Administrator / Manager is responsible for the full administration, compliance management, and operational control of the debt review process in terms of the National Credit Act (NCA). The role ensures clients are legally protected, creditors are paid correctly, and all regulatory requirements are met.

Key ResponsibilitiesClient Administration

Onboard new debt review clients Verify documentation and affordability assessments Issue Form 16 and Form 17.1 / 17.2 notices Maintain accurate client records and files Manage client queries, disputes, and withdrawals

Tribunal & Court Management

Prepare and submit court applications Liaise with attorneys and magistrate courts Track court orders and restructuring approvals Ensure timely receipt and filing of court orders

Payment Distribution Agency (PDA) Management

Load and update payment plans on PDA systems Monitor client payments and creditor disbursements Resolve PDA disputes and missed payment cases Ensure distribution accuracy and compliance

Creditor Liaison

Negotiate repayment plans and balances Submit Form 17.2 to creditors Follow up on Certificate of Balance (COB) submissions Handle legal escalation and termination notices

Compliance & NCR

Ensure compliance with the National Credit Act Submit required NCR returns and reports Maintain audit-ready records Manage NCR inspections and audits

Cancellations & Clearance

Process withdrawals and Form 19/clearance certificates Issue Paid-Up letters and Clearance Certificates Close files once fully settled

Management & Reporting

Manage admin staff and caseload allocations Prepare monthly operational performance reports Track payment ratios, defaults, and recoveries Implement compliance improvements

Required Skills & Knowledge

Strong knowledge of the National Credit Act Debt Review Rules System and NCR guidelines Experience with PDA platforms (Hyphen, DRC, etc.) Excellent administration, compliance and client service skills Ability to manage large caseloads High attention to detail

KPIs for the Role

Payment success rate Court order turnaround time NCR audit compliance score Clearance certificate turnaround Client retention rate
Job Type: Full-time

Pay: From R16000,00 per month

Work Location: In person