Job Description

PURPOSE OF THE POSITION
The Debt Collector is responsible for the collection of outstanding monies owed by mandated BC/ HOA members and/ or tenants.
SCOPE
The Debt Collector reports to the DMS Director, and is responsible for tracing and collection of outstanding monies and interest, as mandated by BC/ HOA, escalating the debt collection to legal where funds are not forthcoming, and maintaining records as prescribed by internal policies and legislation.
RESPONSIBITIES
RECEIVE ARREARS SYSTEM NOTIFICATION
Receiving system generated reminder via email should payment not reflect for the unit
Accessing DMS system under Debt Collection- BC Arrears screen
Arrears listed per BC/ HOA
CONFIRM ARREARS AMOUNT HAS NOT BEEN PAID
Confirming that the arrears amount has not been misallocated
Confirming that the arrears amount does not reflect under suspense account
SEND SMS REMINDER
Send SMS reminder from system as required
SEND ARREARS LETTER
Receiving system generated reminder via email, should payment not be forthcoming after having sent the sms reminder
Action Arrears Letter by sending the system generated letter, as per mandate
SEND FINAL DEMAND LETTER
Receiving system generated reminder via email, should payment not be forthcoming after having sent the Arrears Letter
Action Final Demand Letter by sending the system generated letter, as per
mandate
QUERIES
Taking telephonic and email queries with regards to arrears notifications
Resolving queries with regards to arrears amounts and calculations
PROOF OF PAYMENT
Receiving proof of payment and allocating payment correctly, if applicable
ESCALATE TO LEGAL
Printing final statement and demand
Preparing file for handover to Director in order to complete deeds search on unit
Handing file to Legal
GENERAL
Any duty reasonably assigned by management
Complying with departmental policies, company SOP and relevant legislation, as
amended from time to time
MINIMUM QUALIFICATION
The incumbent must have completed a minimum of Grade 12/ Standard 10 (Matric) and have an excellent command of English as written and spoken language. The incumbent must hold a valid Debt Collectors Certificate with the Debt Collector s Council of South Africa.
KNOWLEGDE, SKILLS AND ABILITIES
The incumbent must have proficient knowledge in the following areas:

• Excellent professional work standard
• Ability to work under pressure, multi- task and prioritise
• Ability to maintain a high level of accuracy
• Ability to meet deadlines and grasp the urgency of departmental activities

The incumbent must demonstrate the following skills:

• Excellent interpersonal skills
• Effective verbal and listening communication skills
• Attention to detail and high level of accuracy
• Assertiveness
• Effective written communication skills
• Computer literacy in MS Office
• Time management
• Stress management

The incumbent must demonstrate the following personal attributes:

• Maintaining strict confidentiality
• Be honest and trustworthy
• Demonstrate sound work ethics
• Be flexible
• Be deadline driven
• Be a completer/ finisher
• Be able to build effective work relationships internally and externall

WORKING CONDITIONS
The incumbent will be required to work with clients who are in arrears- this may lead to consistent negative communication on the side of the client.
The incumbent will be based in an open plan office or working remotely as per company specifications and schedules, and will be faced with constant interruptions from different role players.
Weekend and/ or after hours work may be required from time to time.
There are a number of deadlines and expected turn- around times within this position, which may cause the incumbent stress.
The incumbent will be required to deal with a wide variety of personalities on various matters.
The above statements are intended to describe the general nature and level of work being performed by the incumbent of this position. They are not intended to be an exhaustive list of all duties and responsibilities required of the position.