Job Description

MAIN PURPOSE OF POSITION

To ensure timely collection of outstanding customer payments, maintain accurate records of client accounts, and assist in reducing overdue balances in line with company credit policies

Debt Collector Job Duties and Responsibilities.

Debt Collection & Follow-Ups:

Contact customers via phone, email, and written correspondence to follow up on outstanding invoices. Maintain regular communication with clients to ensure payment commitments are met Negotiate payment arrangements when necessary and ensure agreed terms are followed. Account Management Review customer accounts daily to identify overdue balances. Allocate and reconcile payments to the correct invoices. Prepare and send monthly statements of account to clients. Escalate long outstanding or disputed accounts to the Credit Controller / Manager. Record Keeping Update the collection notes and payment status on the accounting system. Keep accurate records of communication and actions taken for each account. Ensure documentation is complete for any accounts handed over to legal. Reporting Prepare weekly and monthly aging reports showing collection progress. Highlight key accounts with payment delays or disputes. Provide feedback on high-risk or non-responsive clients. Respond promptly and professionally to customer queries regarding invoices or payments. Liaise with the Accounts Receivable and Sales teams to resolve any account discrepancies. Maintain good client relationships while ensuring company payment policies are upheld. General Administration Assist with issuing credit notes, updating customer contact details, and filing correspondence. Support the finance team with ad-hoc tasks as requested by management.

REQUIREMENTS:

Internal training associated with competencies:

During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements

A diploma or degree in Accounting, Finance, Business Administration, or a related field. 3-5 years of experience in a debt collection or credit control position.

Skills and Abilities

Strong attention to detail and accuracy in financial record-keeping. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with accounting software and Microsoft Office (Excel, Word). Time management and organizational skills, with the ability to prioritize

Ability to meet Job Requirement

s:

Fluent in English

Office Requirements

Office-based working environment. Semi-formal dress code. Working hours are from 08:00 - 17:00. Excellent international business language skills (English), both written and verbal. Reliable transport to and from the office.

NOTE:

This is a temporary position. You will be required to perform such duties as reasonably required by the business. Your job description may be amended from time to time if it is valid and reasonable. You will serve the Company or any Associated Entity in such capacity as management may reasonably require. Duties must be performed faithfully, diligently, and to the best of your abilities. You agree to use your best endeavors to promote the best interests of the Company and any Associated Entity. * You may be required within reason, to work outside of set duties and/or perform in more than one role.