Job Description

Vacancy for a Collections Agent

Who Are We Looking For?

Are you organized, proactive, and eager to work in a fast-paced environment?

Skills Academy is looking for a dedicated

Collections Agent

who can engage with students, ensure timely payments, and help them stay on track with their studies. If you're service-oriented with a strong drive to succeed, this role is for you!

Responsibilities Include:

Customer Service & Issue Resolution

Reach out to every student in your book every month by phone, email, and SMS. Identify and escalate outstanding service issues to relevant departments, following up until the student's needs are resolved.

Retention and At-Risk Student Management

Give extra attention to "At-Risk" students who have missed assignments or payments, offering support and sending motivational messages to encourage their continued studies.

Payment Collection

Contact students who miss payments until they make payment. Contact the day after to arrange for payment.

Overdue Accounts

Proactively work with overdue students from the first to the last day of each month, securing promises to pay and documenting payment dates. Send follow-up emails after each call and reach out again on agreed payment dates to reinforce commitments.

Persistent Contact Attempts

If a student doesn't respond, make up to four attempts daily until they are reached.

Qualifications and Skills Required

Matric qualification; additional training in collections or customer service is an advantage. Strong communication and organization skills. Ability to build rapport and motivate students. Familiarity with collections systems or CRM tools is a plus.

Why Join Us?

At Skills Academy, we value your commitment to supporting students and maintaining high standards of service. Working in our Collections Department offers opportunities for career growth and close collaboration with teams across the company.

Salary

: Commission only after first 3 months ( basic salary only for the first 3 months)

To Apply

: Send your CV and a cover letter detailing your interest to penina@skillsacademy.edu.zaUse the subject line "Collections Agent Application."Applications close on the 12th of November 2025.

Job Types: Full-time, Commission

Pay: From R6500,00 per month

Ability to commute/relocate:

Bellville, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Do you speak more than two languages? If so, what languages do you speak? N/A
Experience:

Collections: 1 year (Required) Customer Service: 1 year (Preferred)
Language:

English, Afrikaans/Xhosa (Required)
Work Location: In person