Job Description

Debt Collections Agent

Location: Cape Town
Type: Permanent

Key Responsibilities:

Proactively contact debtors via telephone or written communication to secure payment arrangements. Negotiate and set up realistic and sustainable repayment plans in line with company policies. Accurately maintain records of customer interactions, agreements, and payment progress. Ensure customer information is complete and up to date, including contact details and supporting documentation. Adhere to all applicable debt collection laws, including compliance with NCR regulations. Foster positive relationships with clients to encourage timely payments and reduce delinquency. Investigate and resolve billing disputes and customer queries to avoid further arrears. Utilise investigative tools and techniques to trace and engage with uncontactable clients. Handle objections and complaints professionally, ensuring a high standard of customer service. Liaise with internal teams to address client issues and provide feedback and progress updates. Submit regular reports on outstanding accounts and recovery outcomes. Consistently meet daily, weekly, and monthly collection targets and adhere to performance KPIs.

Core Competencies & Skills:

Excellent verbal and written communication skills (multilingual proficiency is a strong advantage). Strong negotiation and persuasion skills, with the ability to handle sensitive financial discussions. Critical thinking and problem-solving capabilities. Sound understanding of the National Credit Act (NCA) and debt collection procedures. Ability to establish trust, ask probing questions, and gain honest client feedback on payment behaviour. High attention to detail with strong administrative and data entry abilities. Results-driven and capable of working independently in a fast-paced, target-oriented environment.

Minimum Requirements:

Education

: Matric / Grade 12

Experience

: 2-4 years' proven experience in a collections environment

Other

: Clear criminal record Familiarity with debt collection laws and credit bureau processes is advantageous

Ready to make a difference in our Collections team? Apply now and help customers get back on track while advancing your career!

Skills & Experience

Experience:

2-4 years of proven experience in a debt collections or credit control environment Track record of meeting and exceeding collection targets Experience handling high-volume outbound calls and customer portfolios Familiarity with debt collection systems and CRM tools Clear criminal record Strong verbal and written communication skills (multilingual abilities are advantageous) Excellent negotiation and persuasion skills Proficient in handling disputes and resolving customer queries High level of accuracy in data entry and maintaining client records Sound understanding of the National Credit Act (NCA) and debt collection regulations Ability to analyze customer behavior and payment trends Effective problem-solving and critical thinking skills Ability to work independently and in a team within a target-driven environment Professionalism, empathy, and the ability to build rapport with clients
Job Type: Full-time

Pay: R7500,00 per month

Work Location: In person