Job Description

Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but the brand is also present in 7 African countries including, Namibia, Botswana, Kenya, Ghana and Lesotho. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance. www.metropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

Provide operational sales support to the Channel and assist with successful implementation of initiatives, with specific emphasis on the debarment administrative process.

Requirements

Matric or an equivalent NQF4 qualification
LLB Degree / Law certificate
RE5, Risk Management or Compliance qualification will be beneficial
Administrator experience will be beneficial
Knowledge of the Financial Services Industry legislation especially the Long-Term Insurance Act, FAIS and FICA

Duties & Responsibilities

Deliver timeously working in a cross-functional and multi-disciplinary environment
Take responsibility for performing all the administration pertaining to the debarment process
Capture and record the outcomes of the debarment hearings in the required format
Provide feedback and outcomes of debarment to the relevant bodies and business units for capturing as requested
Monitor, troubleshoot and escalate any delay in the debarment process
Provide clear guidance on debarment matters and processes to the business as requested
Assist with debarment, enrolment queries, clearing of pending business, correct sales processes and support the capturing of new business within the agreed upon timeframes and service level agreements
Provide ongoing operational support and reinforce knowledge on business tools, processes, products, compliance requirements, and the interpretation of reports in the Channel
Monitor and compile debarment, audit and other relevant reports within agreed timeframes
Investigate reporting discrepancies and escalate where necessary to ensure timeous resolution
Consult with stakeholders and deliver on identified initiatives related to debarments, sales processes, products, systems and reporting (includes input related to design, user testing and implementation)
Demo new functionalities and processes to stakeholders and document feedback
Contribute input and present at forums, Manco's and planning sessions on the core capabilities, root causes and trends identified
Ensure the scheduled hearings and meeting are booked and relevant role players invited

Competencies

Leads Change and Innovation
Business Acumen
Client/ Stakeholder Commitment
Drive for Results
Collaboration
* Impact and Influence