Job Description

Key tasks and responsibilities

The Group's Sales consultant will:

Obtains client information by making calls to dealers or F&I's and informing clients about the products and services offered. Determines eligibility by comparing client information to requirements. Establishes policies by (entering) capturing correct client information; inclusive of premium confirmation and transferring to Underwriting (confirming pricing). Informs clients by explaining procedures; correctly answering questions and providing information. Maintains communication by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Accomplishes sales and organization mission by completing related results as needed. Contact businesses or private individuals by phone. Ensure & Communicate sales scripts to persuade potential customers to purchase a product or service. Describe products and services and correctly respond to questions. Solve all basic and some complex client queries or problems and re-route more complex problems to a relevant person (another area) or department. Have an in-depth knowledge of the company's products and be able to take the customer through the sales process as well as obtaining customer information. Obtain possible customer leads and maintain customer/potential customer data bases. Follow up on initial contacts and build relationships with dealers or F&I's. Achieve agreed closing or conversion ratios and sales

Educational Requirements:

Matric or equivalent, a tertiary qualification will be an advantage Proficient in relevant computer applications and call centre systems Good typing skills Excellent organisational skills, ability to multi-task Excellent oral and written communication skills Ability to work under pressure and be flexible as part of a team Attention to detail and deadlines (essential) Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances. Ability to prioritise and manage own workload amid conflicting demands and busy work periods. Ability to think ahead and anticipate needs before they arise * Ability to exercise discretion in dealing with confidential or sensitive matters