Job Description

Main Purpose of the job:
Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.
Duties and responsibilities include:

• Guest service targets are achieved
• Check gaming area, table and float and ensure ready for play
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc. to ensure all is functioning and ready for play
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects
• Being able to deal Blackjack and Roulette is required a third game being Poker or Baccarat would be preferred.
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions
• Provides audible and precise game commentary
• Monitor and report on guest play and action (when required) on the Casino system
• Keeps Inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling
• Opening and closing of tables
• Game hand over - Dealer to Dealer and /or Inspector
• Conduct cash-ups and reconcile float at the end of shift
• Substantiate and report on any float variances
• Secure and transport float as required
• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Minimum requirements (Education and Experience)

• Grade 12 or equivalent national qualification in gaming operations
• 2 years' experience in gaming industry as a tables dealer
• Demonstrated competence in dealing Blackjack, Roulette, Poker or Baccarat
• Meet the requirements for gaming license
• Computer literate
• Numerical Skills
• Gaming License

Skills and competencies

• Ability to work shifts that meet operational requirements
• Work in a smoking environment
• Physical mobility to move around as per job requirements
• Full visual acuity (ability to discern colours)
• Manual Dexterity - ability to handle chips and cards with both hands
• Emotional resilience
• Honesty in the handling of cash
• Presentable

Additional Information

• Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit's employment equity plans and Gaming Board License conditions.

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
• Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Skills Required