Job Description

We are looking for a strategic and creative

Customer Experience Designer

for a contract within one of our Financial Services clients. We require at least

3 years of experience

in customer research, journey mapping, and experience design. This role is ideal for someone who thrives on solving complex customer challenges and is passionate about creating seamless, engaging, and impactful customer journeys across digital and physical touchpoints.

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Key Responsibilities

Conduct and synthesize

customer research

using qualitative and quantitative methods. Lead

customer journey mapping

initiatives to identify pain points, opportunities, and areas for innovation. Translate customer insights into

personas, experience blueprints

, and actionable design strategies. Collaborate with cross-functional teams (Product, Marketing, UX/UI, Operations) to embed customer-centric thinking into business processes. Design and optimize

end-to-end customer experiences

across multiple channels. Develop and maintain

CX measurement frameworks

(e.g., NPS, CSAT, CES). Advocate for

customer-centric culture

and contribute to CX governance and continuous improvement. Support the design and enhancement of

loyalty and rewards programs

where applicable.
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Required Experience & Skills

Minimum of

3 years' experience

in CX design, customer research, or related fields. Strong proficiency in

journey mapping

, customer segmentation, and experience strategy. Familiarity with

CX tools

such as Miro, Smaply, Qualtrics, Medallia, or similar. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, agile environment. Experience in

design thinking

, service design, or behavioral science is advantageous.
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Preferred Qualifications

Degree or certification in

CX, UX, Psychology, Marketing, Design, or related field

. Experience in industries such as

financial services, retail, telecommunications, or consulting

. Exposure to

governance, compliance

, and strategic CX frameworks is a plus.


Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification



IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals