Job Description

In order to be considered the following is required:

• Relevant Degree or National Diploma
• Minimum 4 + years Project Management Experience
• Minimum 4 + years database experience
• Experience in managing an internal or externally operated production systems environment
• Customs programs experience and Customs Applications Support Knowledge
• Experience in working with Customs, Excise Technical and Operations Mandates
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• Experience in Programs and Project management

Duties & Responsibilities

• Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market
• Ensure that existing and new Features and Functions within core applications are maximized
• Develop realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders and ensure back-to-back compatibility with dependent service providers
• Maintain service quality and availability applications, office automation and communications and ensure that infrastructure uptime is monitored in line with established SLAs and OLAs
• Deploy solutions and ensure appropriate configurations on all servers and customs related applications /servers
• Ensure business continuity via appropriate topologies, archive and recovery strategies
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication
• Be Point of escalation in service failure situations and ensure proactive management and stakeholder communication of incidents by involving all appropriate workgroups
• Monitor and scale capacity - up and down - ahead of demand (Hardware and Communications infrastructure)
• Ensure hardware refresh policy is optimized for maximum cost effectiveness
• Implement cost effectiveness programmes and submit potential cost reduction initiatives for review and consideration
• Ensure adherence to global KPI and to report performance in line with standard reporting requirements
• Internal and external vendor and customer relationship management
• Lead or participate in global/regional initiatives as part of a virtual IT function
• Compliance to regional standards including First Choice
• Ensure maintenance and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• Reduce the activities in the area of Network administration, performance monitoring and tuning in association with regional BIT
• Unix server administration (where local applications are based on Unix/Informix)
• Help desk and service tickets management, including ticket reduction via root cause analysis and eradication
• Enforce IT Security Policies through training, management communications user and country IT audits
• Ensures competent, motivated, and harmonious team is recruited, retained and developed
• Maintains a safe and healthy environment for staff consistent with the policies and procedures of the business
• Developing the team's capability and capacity
• Establishing an environment conducive to good performance and morale and ensuring the early resolution of conflict
• Establishing performance criteria and providing regular feedback to staff
• Developing and fostering professional excellence and networking with other business units
• Creating an environment in which individuals and teams perform at their best to maximize their own potential to create a win-win for the business

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, , for available positions which you may be suited for.

Skills Required