Job Description

About the Role
We are seeking a Customer Support & Training Specialist to join our team at 360 Degree Solutions. This entry-level role focuses on providing technical support and delivering training to our clients using our software solutions in the gym and security sectors.
Key Responsibilities
Serve as the first point of contact for technical support via phone and email.
Troubleshoot and resolve client issues remotely.
Deliver online training sessions to new and existing clients.
Manage support tickets and update client data accurately.
Communicate client feedback and suggest improvements to internal teams.
Perform remote troubleshooting through diagnostic techniques and targeted questions
Provide solutions to support requests
Analyse client query by investigating the problem outlined
Talk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on client's products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Manage and take ownership of the support process for all customer related issues
Monitor and support ticket workflows
Review, assign, reconcile and support the management of tickets throughout their lifecycle * Record training video tutorials and create training manuals
Why Join Us?
Opportunity to build a career in tech support and client training.
Work with innovative software solutions tailored for gyms and security businesses.
Supportive team culture with growth potential.
To apply, please send your CV quoting reference 360Support_Training to accounts@360degreesolutions.co.za
Required Skills and Experience
1 - 2 years experience in customer service or technical support (entry-level candidates with relevant internships or training considered).
Comfort with computers, software applications, and remote troubleshooting.
Microsoft Excel (pivot tables and data cleaning advantageous).
Strong communication skills and customeroriented approach.
Ability to explain technical information clearly.
Personal Attributes
Patient, friendly, and professional demeanor.
Good problem solving skills and attention to detail.
Willingness to learn and grow in a technical support environment.

Skills Required