Job Description

Do you love helping people? Have a passion for technology? Strong analytical skills and the initiative needed for creative problem-solving? If so, keep reading...Joining our Customer Support Team means stepping into a fully remote role with a supportive team culture where you can really make an impact, whether you're just starting out or looking to bring your experience to a new setting. We're all about full support from day one, with onboarding and training that gets you up to speed, no payroll knowledge is needed. We give our employees the space and guidance to chart their course within the business and fulfill their potential.Please note: This will be a remote position.Core Responsibilities: *
*Offering support through phone, email, and live chat to ensure customers get the help they need promptly.
*Delivering system guidance to users navigating our platform.
*Digging deeper into customer queries to grasp and address the root of their concerns effectively.
*Guiding customers to the right Help Site resources for quick, self-service problem resolution.

• The above is not an exhaustive list of duties, so chances are you'll occasionally need to jump in elsewhere if needed and do some job-related ad hoc tasks.

Experience Requirements:

• At least one year of experience in one or more of the following areas:

• Call support or service
• Payroll administration
• Accounting/bookkeeping

Bonus if you have:

• Prior experience working remotely

Qualifications and Skills Requirements:

• A minimum of a matric exemption
• The discipline to work effectively in a fully remote environment
• Excellent problem-solving skills and the ability to navigate complex customer issues.
• Strong technical aptitude with the willingness to learn and master new software.
• Strong numerical and analytical skills Proficient in numeracy and problem-solving.
• Outstanding communication skills, both in writing and speaking
• Exceptional attention to detail
• The ability to interpret and understand a customerxe2x80x99s issue
• A stable, high-speed internet connection and a suitable workspace for remote work
• Ability to work during periods of loadshedding without interruption.

Content and system training for the role will be provided, so all you need is the right experience, attitude, analytical ability, and a passion for proactively helping people.About SimplePaySimplePayxe2x80x99s purpose is to pick a fight against mediocrity. We need to do our part to make people feel that we care - because we do. A lot. Wexe2x80x99ve made it our mission to make this world more human and wexe2x80x99re looking for enthusiastic young people to help us continue the fight.Our 34,000+ customers (businesses in South Africa, Ireland, Hong Kong, and Singapore) need to feel appreciation in every interaction with us - whether itxe2x80x99s a prompt, helpful reply to an email, patient assistance over the phone, thoughtfully written documentation, or a system that shows it was designed with all the care and attention we could muster. At SimplePay, we're people first, employees second, and our Customer Support Team enables us to reflect this daily.To find out more about the company, take a look at our website (simplepay.co.za/about).SimplePay CareersPowered by JazzHR

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