Job Description

Handles client concerns; inbound and outbound voice, email, chat and social media

Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools and or client

Delivers excellent customer experience

Responsible for maintaining a high level of professionalism with clients and for working to establish a positive rapport with every caller

Impact the company's bottom line by problem solving and increasing customer loyalty and satisfaction/experience

Ensures high quality output is maintained throughout the call and in each call

Ensures that all steps dictated in the support process are adhered to

Takes responsibilities and has a good sense of accountability

Other tasks and deliverables may come up depending on the business needs

Good grasp and understanding of customer engagement

Excellent English communication skills; has good grasp of the language and can handle complex subjects and detailed conversation

Ability to communicate effectively and appropriately in demanding situations and understanding implicit meanings in them

Ability to function and adapt in a rapidly changing and evolving work environment

Ability to work independently and multitask

Ability to handle and deescalate irate customers

Should be at least 18 years of age

At least finished High School

At least 6 months of customer service experience in BPO is required required

Computer literate with a minimum typing skill of 30 wpm with 90% accuracy

Fluent English communication skills

Willing to work on 24/7 shifting schedule, rest days, holidays, weekends and extended hours

Job Type: Full-time

Pay: R7500,00 - R8000,00 per month

Experience:

BPO: 2 years (Required)
Work Location: In person