German Speaking Marketing Customer Support Representative Job – Competitive Salary + Benefits – Cape Town, South Africa
Job Description
Calling all German speakers with a flair for marketing and a heart for service! We're on the hunt for a Marketing Customer Support Representative to join an exciting Cape Town-based team. In this role, you'll support customers with marketing-related queries, assist with digital campaign feedback, and ensure clients feel confident navigating the brand's products and tools. If you're ready to combine creativity with customer care - and do it all in one of the most vibrant cities in the world - this role is for you!
Your key job responsibilities as the German speaking Marketing Customer Support Representative in Cape Town, South Africa:
- Provide support to German speaking clients on marketing tools, campaign setups, and digital platforms.
- Guide users through platform features, reporting dashboards, and advertising best practices.
- Troubleshoot marketing-related issues and ensure timely resolution or escalation.
- Gather customer feedback and report common issues to the product and marketing teams.
- Assist with translation or localisation of marketing materials where needed.
- Deliver exceptional service via email, live chat, and phone channels.
- Must be fluent in German, both spoken and written.
- Must be proficient in English for internal communication.
- Must have basic knowledge of digital marketing platforms (social media, email marketing, paid ads).
- Must have strong customer service experience.
- Must be detail-oriented, organised, and comfortable with multitasking.
- Must be able to work varied shifts, including weekends.
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Job Detail
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Job IdJD1455253
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned