Job Description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a US-based client in the security sector, who is urgently seeking a Customer Service Agent and Administrator. The role includes handling inbound and outbound calls, assisting clients with inquiries, and completing general administrative and data-entry tasks.
PLEASE NOTE:

• Working Hours: This role requires you to work EST hours:
• Mon - Thursday from 8:30 am to 6:30 pm EST (currently this is 15h30 pm to 01h30 am South African time - subject to change in accordance with daylight savings in the United States).
• Fri from 8:30 am to 1:30 pm EST (currently this is 15h30 pm to 20h30 pm South African time - subject to change in accordance with daylight savings in the United States).

• Public Holidays: This role requires you to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Job Responsibilities:

• Manage inbound and outbound calls.
• Respond to customer inquiries and provide accurate information.
• Follow up on outstanding requests or issues.
• Assist with scheduling and service-related support.
• Perform general office administration and maintain accurate records.
• Capture and update data in internal systems.

Requirements

• Experience in customer service or administrative support.
• Strong communication and organizational skills.
• High attention to detail and accuracy.
• Comfortable with call handling.
• Friendly, professional phone manner and proactive attitude
• Strong attention to detail and ability to multitask
• Confident with computers, including MS Office and Outlook

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required