? We're looking for a Customer Support Coordinator who thrives on exceeding customer expectations and contributing to the success of our team. You need 2-3 years of experience in a customer support and/or internal account management role, ideally within the ICT Distribution industry with a proven track record of building and nurturing strong customer relationships, resulting in increased sales and customer loyalty
Type: Permanent
Salary: R15 000 - R18 000 pm
Area: Onsite in Cape Town
Responsibilities
Build and maintain strong relationships with assigned customer accounts
Serve as the primary point of contact for customers, providing professional and confident customer service
Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information
Develop and implement sales strategies for named accounts in coordination with Account Managers
Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements
Demonstrate excellent time management and organizational skills
Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders
Maintain proactive telephone contact with existing and prospective customers
Update the external sales team on account developments and foster strong team relationships
Create accurate quotations and process orders in a timely manner
Follow up on orders from production to delivery, ensuring customer satisfaction
Resolve customer complaints, issues, and queries to achieve successful outcomes
Generate activity reports, process relevant documents, and provide timely sales updates to management