Customer Support Coordinator
Job Description
Job Summary Responsibilities: Customer support. Attending to customer queries and ensuring timely and accurate customer support. Verify and reconcile member payments. Guide or train users on how to utilise the eLearning platform. Collaborate with the Marketing and PR departments to promote the products. Product Coordination: Coordinate, upload and manage courses and webinars on the eLearning platform. Coordinate with accreditation bodies and vendors to ensure quality and compliance. Administration: Generate required reports and statistics. Develop and monitor Key Performance Indicators (KPIs) to assess the effectiveness of the eLearning activities. General Admin and switchboard duties when required. Perform user testing on the eLearning platform. Minimum Requirements/Desired Experience and Qualification: Matric/Grade 12 required; a Tertiary Diploma is a plus. Minimum two years of customer support experience. Proficiency in MS Office 365 and ability to learn new systems quickly. Experience working on an eLearning system would be advantageous (Moodle, Blackboard, Canvas, Sakai etc). Bilingual in English and Afrikaans. Exceptional problem-solving abilities. Strong organizational skills, attention to detail, the ability to multi-task and follow-through are necessary. Able to deal with a wide range of customers. Ability to work under pressure and adapt to changes. Competence in a high-tech, paperless environment.
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Job Detail
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Job IdJD1276981
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned