Customer Support Agent Financial Services
Umhlanga, KwaZulu-Natal, South Africa
Job Description
As a Client Liaison Consultant, you will play a crucial role in ensuring client satisfaction. Providing exceptional and professional client service to ensure all processes are followed timeously and accurately.
Responsibilities:
- Calling on members exiting, entering, retiring and nearing retirement from retirement funds.
- Providing the initial contact for benefits advice counselling.
- Contacting members who responded to the system-generated SMS interface within 24 hours of the member responding.
- Referring leads to the Company sales representatives that are generated when engaging with members during the benefit counselling process.
- Communicating with fund consultants and/or employers (companies that members work for) in order to obtain outstanding contact information of members.
- Customer service and support during the counselling process.
- Comply with the Company processes and procedures relating to the counselling process which includes complying with the Workflow system requirements
- Matric with Mathematics (Above 60%)
- 2 Years experience in financial services and campaign experience
- Proficient in English with excellent telephone etiquette
- Good working knowledge of MS Office (Word, Excel, Outlook)
- Customer service experience (KYC) Inbound and Outbound
- Ability to deal with all types of clients and have a good understanding of escalation channels
Term - 6 Months
Remuneration: R10 000.00 - R14 000.00 monthly
**Only Shortlisted candidates will be contacted**
Skills Required
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Job Detail
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Job IdJD1610008
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R10,000-14,000 per month
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Employment StatusPermanent
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Job LocationUmhlanga, KwaZulu-Natal, South Africa
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EducationNot mentioned