Customer Success Project Manager

Johannesburg, GP, ZA, South Africa

Job Description

Are you an organized problem-solver with a passion for client success?



We're an ambitious, fast-growing team making waves in the US construction industry. If you thrive on structure, love communicating, and enjoy guiding clients through complex processes, you might be the missing piece we need!

Your Role:



As our

Project Manager / Client Support

, you'll be the cornerstone of our pre-construction and back-office operations. You'll handle everything from client communication to project tracking--ensuring our clients feel supported, informed, and excited every step of the way.

What You'll Do:



Client Communication & Support

Respond promptly to client inquiries and provide clear, friendly support. Guide clients through our building process via Zoom calls--reviewing floorplans, specs, contracts, and payments. Be proactive in notifying and updating clients at every project stage. Address client concerns and feedback with empathy and professionalism.

Project Management

Manage digital and physical records (contracts, plans, correspondence). Ensure timely coordination of meetings and appointments. Track project milestones, collaborating closely with construction partners. Ensure regulatory compliance on all projects (except permits).

Sales & Documentation Support

Prepare and send proposals, contracts, and estimates. Organize and store all project documentation efficiently.

Continuous Improvement

Collect and analyze client feedback for ongoing process enhancements.

Who You Are:



Exceptionally organized and detail-oriented A confident communicator Comfortable and enthusiastic about leading Zoom discussions on design and project details Knowledgeable about construction processes, terminology, and project flow Eager to learn, energetic, and proactive Tech-savvy and hands-on with digital tools Available to work

4-8 hours per day


Bonus Points If You Have:



Previous experience in construction project management or client support Familiarity with US construction regulations and documentation

Ready to be the force that keeps our projects (and clients) on track?


Apply now and help us build something extraordinary!

Job Types: Full-time, Part-time

Pay: R18000,00 - R36500,00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD1440133
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, GP, ZA, South Africa
  • Education
    Not mentioned