Job Description

About FruitSpec:

FruitSpec is a leading Agtech company specializing in yield estimation and management in orchards. Our mission is to improve the efficiency and productivity of the farming industry through innovative technology solutions.

:

We are seeking a highly motivated and dynamic Customer Success Manager, who will be Hands-On, with multi-level customer-facing ability, to join our growing team in South Africa. The ideal candidate is a tech-savvy, problem solver with a passion for farming and a drive to succeed. The successful candidate will be responsible for driving customer satisfaction and ensuring the success of our customers.

:

We are seeking a highly motivated and dynamic Customer Success Manager, who will be Hands-On, with multi-level customer-facing ability, to join our growing team in South Africa. The ideal candidate is a tech-savvy, problem solver with a passion for farming and a drive to succeed. The successful candidate will be responsible for driving customer satisfaction and ensuring the success of our customers.

Responsibilities:

• Report to country manager and the companys Customer Success manager
• Manage day-to-day customer support and technical services.
• Drive customer satisfaction and ensure customer success.
• Build and maintain strong relationships with customers.
• Identify and resolve customer challenges and issues.
• Collaborate with cross-functional teams to drive process improvement and resolve customer challenges.
• Communicate effectively with customers, both in writing and in person, to build trust and rapport.

Requirements:

At least three years of experience as a customer success and/or Sales manager Mandatory.

Prior experience on B2B and B2C Customer interaction.

• Bachelor's degree in a related field (e.g., Agriculture, Engineering, Business)
• Strong technical and support skills.
• Afrikaans and Native English - Mandatory.
• Strong understanding of the farming industry and technology solutions.
• Excellent problem-solving skills and ability to think creatively.
• Ability to work independently and manage multiple priorities.
• Excellent communication and interpersonal skills, ability to manage people.
• Strong organizational skills and attention to details.
• Passionate about growing and professional developing with the company
• A valid driver license as well as a reliable vehicle with towing capacity. He/she will be reimbursed for travel undertaken for purposes of fulfilling his / her duties.
• Willing to travel several times a month on national and international trips.

If you are a highly motivated individual looking for challenges and an opportunity to grow with a leading Agtech company, we want to hear from you! Apply today to join our team at FruitSpec.

Careers24