Customer Success Consultant
Johannesburg, Gauteng, South Africa
Job Description
Fintech company who are award winners and market leaders in their field and expertise requires the services of Customer Success Consultant
Requirements:
- Grade 12, a certificate or diploma in communications or similar
- At least 2 years experience in customer service Own/Reliable transport and being able to travel from time to time.
- Experience working with Jira, confluence, and advanced excel
- Excellent communicator; orally and verbally.
- First call resolution support and assistance whilst maintaining excellent customer relationships.
- Accurately logging calls with detailed information.
- Applying effective customer care principles to all calls xe2x80x93 customer first principles.
- Assistance and training customers on the EasyDebit system.
- Represent the customers to the rest of the business xe2x80x93 be the customer advocate.
- Maintain and improve customer service levels xe2x80x93 taking calls & resolving queries within SLA timeframes.
- Ensure escalation processes are enforced and maintained effectively.
Theresa Steenkamp
Key Account Manager - Network Contracting Solutions
For more information please contact:
Theresa Steenkamp
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Job Detail
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Job IdJD1259660
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R160 - 170 per hour
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned