Job Description

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Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Success Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes xf0x9fx92x9b

What you will do:

• Outreach to newly registered and current customers via calls and emails
• Reach out to potential customers
• Respond to feedback on social media platforms
• Build positive and long-lasting relationships with customers
• Assist newly registered customers with completing tasks within the platform
• Maintain working knowledge of our client's products and services
• Answer product-related questions
• Apply the latest and greatest customer happiness practices
• Ask for the feedback from customers on their experiences

What you need to succeed in this role:

• Fluent German and English (at least C1)
• Previous experience in customer support/success
• Comfortable communicating with customers via phone calls
• Familiar with social media platforms
• Strong communication skills
• Time-management skills
• Customer-oriented and responsible attitude

Will be a great plus:

• Experience or interest in photography
• Experience with HubSpot

Benefits and Perks:

• Fixed schedule (Monday-Friday 10 am-6 pm, CET)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who are we?
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 55 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

*Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.

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